Jira Service Management

In reporting and error logs , Does the system support reports labeling based on its classification?  and if not is there a plug in that can help with this requirement ?   

• cloud
• data-center
• jira-service-management

I am new to Jira. In my service project customer portal, I cannot see the form for the customers in order to submit a request ticket. I have checked that using a customer account as well as my projec...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi guys,   I'm trying to fetch object attribute and copy to custom field in the same issue, I'd like to use automation, is it possible? There's a post-function that could perfectly get it don...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, I want to populate the 'Department' field based on the issue description.  Example - Issue Description: Employee Name: FirstName LastName - ‎ Employee Location: USA - ‎ Employ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, In one of my automation if i have this transition error: Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for is...

• cloud
• jira-service-management
• jira-service-management-cloud

...erraform.getFormValue(); if (TerraformValue !="12821") // Yes {     Attachment.setRequired(false) } else {     Attachment.setRequired(true) }

• jira-service-management
• jira-service-management-server
• server

I'm searching for a method to track Average Time to resolve a ticket for the last 30 days.  The built in widgets don't really provide a clear solution; I've read an article or two that indicate ...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a Jira Project in which no issues have been created.   The project lead has asked that one of the states, ACTIVE, be renamed to OPEN.  The states in this workflow only have All ...

• jira-service-management
• jira-service-management-server
• server

Prezados, tem um projeto que criamos em produção que quando abrimos chamado e anexamos um arquivo seja pdf/word ao tenta abrir o chamado no portal o cliente ou outro adm além de quem abriu não conseg...

• cloud
• jira-service-management
• jira-service-management-cloud

Morning. I have a new user form which gets sent to our JSD and creates a ticket.  I would like it to automatically populate some fields within the ticket according to the content in the descrip...

• cloud
• jira-service-management
• jira-service-management-cloud

How can I export a list of tickets submitted under a specific form?

• cloud
• jira-service-management
• jira-service-management-cloud

Eu tenho uma automação que cria uma issue a partir de uma pai, na ação de criar a filho coloquei para copiar o anexo, a copia do anexo é realizada ao visualizar o chamado na visão de atendimento o an...

• cloud
• jira-service-management
• jira-service-management-cloud

I have written an automation rule to create a confluence page when a specific form is submitted through our JSM service project. But the page that is created is blank. Is there a way to populate the ...

• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

We have setup a Jira project that can create issues and comments from emails sent to a specific email address.  I have setup an additional incoming mail server and used the specific email addre...

• cloud
• jira-service-management
• jira-service-management-cloud

I would like to add an option to the approval flow: 1st - Approve (Change status to Performing Area) 2nd - Disapprove (Changes status to Closed) 3rd - Send to Committee. (Change Status to GMUD) i...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi We have a portal to make client open ticket and they have to select the projet they are talking about in the ticket. The client are create in Asset, Client are link to Projet, one or many. ...

• assets
• cloud
• jira-service-management
• jira-service-management-cloud
• server

Hi,  For one client, we have an extended SLA in place with an SLA matrix based on issue priority (3 levels) and the moment an issue was raised (3 possible time windows).  Our Time to firs...

• cloud
• jira-service-management
• jira-service-management-cloud

Is there a way to limit the groups available to a user when choosing from a Group Picker (single group) custom field?    

• cloud
• jira-service-management
• jira-service-management-cloud

How are Atlassian customers notified of the availability of new releases or updates regardless of the hosting option ?  

• cloud
• data-center
• jira-service-management

hi  i want the request that is in the completed or solved state to automatically switch to the closed state after 24h   how to ? 

• cloud
• jira-service-management
• jira-service-management-cloud

Is there a way to enable this? We wanted to fetch the user data from asset (Employee Directory) into our Automation. It seems that we can't query and object and add asset field  

• cloud
• jira-service-management
• jira-service-management-cloud

...inked ticket (as the process right now is that if the internal agent comments, it will check if the internal comment is true or false and adds the trigger issues comment) but with the current set up, w...

• automation
• data-center
• issue-link
• jira-service-management
• jira-service-management-server
• +1 more tag...

Hi Is Atlassian interested in reports of typos or grammatical errors (English) in the documentation? Is there a ticket path to report them/make suggestions? I'm reading through the ITSM Technic...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, For one of the projects we have opened, because of its nature and specifics, we would like to offer the possibility of “unregistered” customers (without access to Jira) that can send their ticke...

• cloud
• jira-service-management
• jira-service-management-cloud

can I develop a audit log report using Eazy BI ? On Both Cloud and Data center 

• cloud
• data-center
• jira-service-management