Jira Service Management

Hi all, I have a problem with email that are send form iPhones. Looks like when formating is changing form HTML to text then I'm reciving this email not like new comment but new issue. 

• cloud
• jira-service-management
• jira-service-management-cloud

Does the Change Process support release and deployment management ? 

• cloud
• jira-service-management
• jira-service-management-cloud

Are there any Avail logs for Audit Trails Available in Jira ? 

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team,   Kindly help us to understand why Jira cannot connect to mail server in MS office domain. Have tried all authentication types.   Purpose: Trying to create an incoming mail han...

• cloud
• email-handler
• jira-service-management
• jira-service-management-cloud

Hi team, I am wondering, does it possible to increase the Team managed project field and automation rule limit?

• cloud
• jira-service-management
• jira-service-management-cloud

Dear Sir/Madam May I know how to clone the communication log when cloning an issue/ticket?

• jira-service-management
• jira-service-management-server
• server

Ability to promote one or more RFC(s) to a release, with corresponding notifications , and if there are any plugins needed in order to reach such requirement .

• cloud
• jira-service-management
• jira-service-management-cloud

how can I configure management reports on release progress , ,and does this need a prior plug in installed in order for the reports to showcase ? 

• cloud
• jira-service-management
• jira-service-management-cloud

Does Eazy BI have drill down reports option? and if yes does it support drill down for SLA reports as well  ?

• cloud
• jira-service-management
• jira-service-management-cloud

does it have the Ability to support release and deployment management as part of the change process , and if there is any plug ins to help with such requirement 

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am new to JSM and trying to do som sync and automation with Jira and our other systems. It might be because I am trying out Atlassian Access but when I try to authenticate with the base64 API...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Can we allow customers to raise the ticket/service request without creating an account or signing up?   Regards, Kiran Ghuge

• cloud
• jira-service-management
• jira-service-management-cloud

Ability to calculate an objective risk assessment considering business impact, affected application/business services criticality, collision, historical change information, and compliance with mainte...

• cloud
• jira-service-management
• jira-service-management-cloud

This is my filter query: assignee in (currentUser()) AND project = GJP AND issuetype in standardIssueTypes() AND status in ("In Review", Pending, Reopened, TODO, "Work in progress") AND labels in ("...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I created an automation rule. Basically, I need to send an email to assignee if task is due today. As well as send a Slack channel message to a specific channel. I am trying this JQL query. ...

• automation
• jira-service-desk-cloud
• jira-service-management-cloud

Joseph Chung Yin COMMUNITY LEADER Jan 13, 2023 @Vada Evans - The possible issue can be caused by two factors: 1) Your browser app configuration where files with certain file extension are not mapp...

• cloud
• jira-service-management
• jira-service-management-cloud

We would like to be able to have issues re-opened when a user comments on a resolved/closed ticket.  I set up the automation to do this, however, the ticket remains in a closed state after a com...

• jira-service-management
• jira-service-management-server
• server

I have added a comment to a linked service desk issue that lets the customer know that their issue has been addressed in a release. I am trying to pull the release number from the trigger issue but i...

• jira-service-desk-cloud
• jira-service-management-cloud

Heya all, This particular use case is a little tricky as I haven't yet found any documentation to create Opsgenie alerts when an SLA is breached? But my question is if anyone has created a web reque...

• api
• data-center
• jira-service-management
• jira-service-management-server
• opsgenie

I am working on building out Services in JSM and am wanting to see if it's possible that when I search for a Service that has dependent Service Relationships I see all of those related services. Exam...

• cloud
• jira-service-management
• jira-service-management-cloud

When I try to access any document that I have uploaded in an Issue that I've created, I received this message: "Something went wrong. We couldn't generate a preview for this file." This is in the IT...

• cloud
• jira-service-management
• jira-service-management-cloud

Could anyone kindly provide me with detailed steps on how I can automatically show the data from my custom reports or overall reports of Jira Centre to my Gmail account automatica...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I want to set a rule that will append sharing a ticket with an organization when a ticket is created. I've seen some comments on the community about adding an organization, but I need to always add a...

• cloud
• jira-service-management
• jira-service-management-cloud

A user has created a dashboard but cannot change it from "private". The user needs to share the dashboard. The docs are unclear on this matter.

• jira-service-management
• jira-service-management-server
• server

...ssued to ready for deployment and inbound Employee reference attributes clear. Or    Employee object type when attributes active change from true to false then automatically attributes v...

• cloud
• jira-service-management
• jira-service-management-cloud