Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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1)sensitive information is present in the URL of the request to the application example like username, there may be a risk of the data being stored in the browser's history log. Please...
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How do I restrict users from reopening issues? I want to disallow some users to reopen tickets.
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Why is there a strikethrough on a To Do ticket with unresolved status ?
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I am aware there's an option to create a request and triage channel in slack so that requests that are logged via chat can be seen in the triage channel, internal comments etc can be added by directl...
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Hi all, We got 2 instances of Jira: Jira Service Mgmt, used by internal and external users; and Jira Software, used internally for project kanban/scrum boards. I wanted to create an automation when...
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Situation: We have people that send an email to our Service Management board, and copy in 3rd parties. It is possible the sender won’t be a customer The people who are copied in are likely to not ...
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Objective: I'm trying to populate the members of a Jira managed Group into customfield_10031, which is a multi-user picker field. Here's my attempt to code a JIRA Automation Rule, m...
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Hi all, We got portal forms for user to raise ticket straight from our company's web homepage. The forms are groupped in 3: Enterprise Application Incidents; Enterprise Application Requests; and ...
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Is there any way in fixing this issue? We are in desperate need of help. Thank you!
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I'm setting up a new Jira Service Management helpdesk and would like to connect a custom email I have set up, following these instructions: https://support.atlassian.com/jira-service-management-...
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Hi Everyone, I am currently looking for a way to show and hide forms in JSM. The workflow looks at the inputs of an earlier form on submission, does some look ups on relevant assets then adds anothe...
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Dears, Kindly I need support .. is there any way to send Jira notification to Reporter MS teams account ? I want to send notification to Reporter not to MS channel. Is this possible ...
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Dear community, we are planing to implement a Identity and Access Management (IAM) system. This will have to generate some tickets in our Jira Service Desk, such as: "new employee needs to h...
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Hi I would like to add (I think) a count of how many tickets a Reporter has submitted within a 24 hour timeframe to the Reporter/Customer's account My ultimate aim is to combine any tickets submitt...
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I'm wanting to use a google sheet as a simple database to store user names. This way other departments can simply update the spreadsheet. I've the google sheets API so that I can call my sheet and pu...
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Jira Service Management comes with only a small set of project avatars. If I upload custom ones, they are displayed very blurry across the application. Does anyone know some resources for proj...
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Hi, I have created a refined site for the Jira service desk, and enabled refined globally but when a Jira service desk user login it is not redirecting to the refined site. How can I redirect servic...
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I have a client that use external google sheets, she want to update this sheets with info captured in Jira. Is that possible?
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I've been asked to create a filter that brings all the issues that were transitioned to Resolved status since the beggining of the month. I've tried this query: Project = IT-CAB AND status = resolv...
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Hello, I have a customer who would like to approve certain issues. I have read about adding Approval functionality to the workflow, however there is not a certain type of request that will req...
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I want to notify the organization members every time there is an update on the ticket for the customers. I tested this scenario, but just received the first mail when I was added to the ticket as a ...
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So I'm stuck. My system was accepting email requests (submitted from a WebEx form) until yesterday, when I tried to change some of the fields. I understand that summary and description need to...
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Hi all- I have a Service Management project with all the usual IT-related requests: file/folder access; application access; database access, new laptop request, etc. When the request is for folder ...
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Hola!! como puedo saber cuanto de storage consume cada proyecto en mi instancia Jira cloud? gracias, Ennio
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Hi community!. I would like to disable comments in the service desk when the the status is closed and the resolution is no response . I found some possible solutions when the status is closed but i ...
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Atlassian Community Events
| User | Count |
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| 24 | |
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |