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- Jira Service Management
- Questions
Jira Service Management
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I am working on a smart value in an automation rule action that will send out an email when an issue is created. In the email body I am trying to get the issue description for multiple values but bro...
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Hello. Since our move to the Cloud, I've found that smart values for assignee and reporter both are rendering as "@user". How do I fix this? Thanks in advance!
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I cannot see any of the fields in my JIRA form when I attempt to create a request through Slack. The Slack integration is working fine. However, only Jira fields appear in the drop-down opti...
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When I go to Advanced JQL, it always shows created >= -30d order by created DESC. How do I get rid of this once and for all so i can start with a blank search? Thanks.
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We just started using Jira for my team and we need to produce reports in Word in formats/styles that have already been approved by our customer. I have tried several different things within both Jira...
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I'm trying to build team pages in Confluence and I want to mention the user only to add them to a list. I don't want to send them a notification since I'm just building their team page right now. Is ...
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Can I import my customers who are registered in another Help Desk tool?
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Looking for 101 Courses with positive experience on Udemy that would be good for Jira Introduction for new admins,
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After initial creation of an Issue by the Service Management customer, how can they later add new attachments?
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Hi Everyone I am having a issue when trying to connect Microsoft Power Automate to Jira, I want to try to create a flow to populate a Sharepoint list when a new issue is submitted to Jira however th...
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Context: For JSD issues with no resolution or resolved date, we retroactively bulk added the resolution date and resolution state. Current Issue: When the resolution date was retroacti...
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How can I assign my service desk teammate with the collaborator role in Service Management cloud? I don't find collaborator role in Project settings ->People They only need to wo...
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We are a software development company for schools and requests for new features arrive every day, some of you have implemented something for customers to register and vote on which features are of gr...
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I am trying to configure a Full Viewer role in JSM. Unlike the Helpdesk Agents, the idea is that these users should be able to browse all tickets (including Open and Closed cases) without getting not...
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Hi, I created a schema structure import for my CMDB with one of my scan files (linux). Then I generated a token to have automatic imports. When I run all of my scans (linux, network, ESX...). The at...
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According to the GDPR principle to only store the PII data as long as it is absolutely needed our data privacy officers asks us to anonymize PII relevant data (like email address and full user name f...
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Hi Team, Is there any way to integrate Jira Service Management with EDR tools like Carbon black, Crowdstrike, SentinelOne etc. to create incidents based on the alerts ? Appreciate your support.
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Dear Community! How do you think, is it possible to download all attachments from portal request as a customer? For example, you have 30 attachments, and you need to download it all. If you h...
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Hello everyone, We have the service management project and we allow '' show transition in the customer '' on the workflow. Therefore, our customers can see that for specific status in help center.&n...
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Our Jira project is set up with different organizations and registered customers that belong to the organizations. This is the scenario we want to restrict: User A from Organization A raises ...
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What should be displayed here once it's set, and how to set it related？
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How do I use this advanced field to copy all request participants from a linked issue. I've figured out this much: { "update": { "Request participants" : [ { "add": { "id":"{{xxx}}" } } ] }...
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I want to be able to change the status of the incidents from the following screens and I don't know how to do it or if this is possible: The aim is to make this possible or not depending on ...
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Hi all, I just want to ask, I have a dropdown country list which one of options is "others", is it possible when i choose "others" and show a new field with type free text for user fill in manually...
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Hi We have a mailbox with email forwarding to the project e-mail. This has been working for a long time with no issues, but sometimes the email is not creating a ticket in the Jira JSM project, even...
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Atlassian Community Events
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| 16 | |
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| Subject | Author | Posted |
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| 3 hours ago | ||
| February 10, 2025 5:31 AM PST | ||
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| January 24, 2025 1:44 AM PST |