Community resources
Community resources
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Jira Service Management
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Dears, I have JSM and Jira software and I have three types of projects Service Software Business I want to ask about business project license count from which Jira app it is de...
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We are currently working on applying a new policy and we want to implement it on Jira, and I need guidance on implementing it The policy is when any request is submitted directly, the ticket is sent...
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Hi! I've been asked if in forms in Jira Service Management have a log so I can see all the changes a form had. Is there a way to get that info? Thanks
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Hi, I have created my own portal groups and wanted to add some description for each of them. I have got three Portal Groups by the name of "An Enhancement Request", "A Service Request", and "An Incid...
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Is there any reporting or anyway to determine which customers are actually accessing the customer portal of a Service Management project?
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Hi, I am building a solution to use Assets for software asset management. My idea: Whenever a new software got approved in a Jira issue, the automation should create an object in Assets to up...
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Hello all, I am using the following code in a structure formula column if (match(Labels;"*Good*"); "🟩 Good 🟩") what I am trying to do is figure out how to do the same kind of thing but for ite...
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Hello, I would like to remove a custom issue type from a project's issue type scheme so that users no longer create this issue type. However I do not want to loose the existing issues with thi...
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Seeing the following error when attempting to access audit logs for automation rules: "We could not load any audit items for this rule. Please reload and try again." Refreshing the page results ...
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When the customer sends an email to our support email and we respond, the responses come in the form of a new ticket to the customer's email box. Is there a way for our replies to come as replies ...
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A while back I wanted to configure SSO for our organization, but I found out Atlassian charged $3 per user for SSO, which was too much for my taste. I am now revisiting SSO configuration options, and...
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Buenos dias Me podrian ayudar por favor a indicarme como al duplicar una incidecia se enlace la incidencia descencadenadora y aparte se copian todas las incidecnias que tiene enlazadas la desencaden...
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My organization is looking into potentially using JSM assets to record and relate data and as well as link issues to those objects. When I first discovered assets I thought it was a godsend. However,...
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Hi there Some background first... we have a support team who escalate issues to development. When the support team in Jira Service Management change the status to "Requires development", it creates ...
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I've been told that comments (attached to a ticket) have to be migrated separately. Is this the case? Any Help/Advice that anyone has is very much welcome Thanks Again Atlassi...
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Hello I noticed in my project that from some statuses when we mark a ticket as "Done" it allows us to add notes and chose a close reason but from other statuses it doesn't let us do that. I...
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No me permite asignar incidencias a un usuario en especifico, a pesar de tener la misma Función dentro del Proyecto
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Hi, We have a Project for one of our client. He is already using Jira with another supplier, on another project. We send him an invitation by email. When he click on it, it doesn't open our projet. ...
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I have defined a number of components for a software development project. Please advise if it is possible for me to reference some or all of those components in a Change Request. Ma...
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Hello guys, our company is new to jira. We have just started setting up the software to suit our needs and i have a situation i cannot seem to get a hold of. So as i understand it, jira sees p...
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Hi Team , We have a service Management cloud project for our client, there is a complaint where user is not able to see there attachment files. All the attached files are showing "Failed to load". ...
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To put it in context, we have a portal to include tickets requested from a team. In most cases that team works globally for several regions, however for a couple of requests. The local team is in c...
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Good afternoon, We have recently merged 2 teams and have created a new project for this. We have hidden the forms from the portal for the old projects however some people have the old forms bookmark...
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While we were reviewing Service Requests yesterday, we wanted to sort them by Organization. We found that you're unable to do so with the current code in JSM. If this something you are i...
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Hi We are using the Refined add-on, I want to know how can we redirect the link from JSM to the https://domain.refined.site please check the photos in the attachment to clarify.
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