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Jira Service Management
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Hi, I want to trigger a notification to Service Desk(Group) users once the ticket is created to them. please help me out with the Automation Rule to create the notification because i want to custom...
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How can I schedule in jira tickets to a users Outlook 365 calendar? I want to manage time and ticket effectiveness a little more and would want to define timeslots during a day to have jira ...
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Hi Everyone, Currently, I am testing a new SLA alert to email. Previously I successfully made it into Slack without any issues. But this time when using the same code I used in Slack f...
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Hi All, I plan to create another project for our Learning & Development team and need your input for the best-practice (or commonly used) built-in templates from Jira SM. I have read the descri...
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as active the templates "IT Service Management"?
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I'm evaluating JSM premium because of the use of the assets application. I need to do the following, and am wondering if I need to involve automation to complete the task. Given: ...
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Hi All, I have an interesting question that was brought to me, I was wondering if anyone has some experience with this? Is it possible to create a fully automated system access request form f...
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We are in the process of creating an Onboarding task for our HR department. We would like to update the "Summary" field to include the users name, but we are unable to figure out the...
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Hi Jira community, I have read through the documentation here Jira smart values - text fields | Cloud automation Cloud | Atlassian Support on the different string manipulation methods avai...
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I'm trying to configure the clients within JIRA, but I don't see an option to add or remove them? Any help would be appreciated. Thank you
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Users are not being notified by the Teams app, neither desktop nor mobile, when a new chat or meeting is started from a JSM incident using the chat channel feature. Is this expected behavior?
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How can we restrict the create permission of create issue to particular issue type. I have used the jira.permission.create.user but it is not working still other members able to create issue.
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Hello, I'd like to get the parent and child values from a cascading list in a sub-task and fill in the same values in the parent ticket on a cascading list as well. The automation is supposed to be...
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If I am not worried about bug fixes and security, can I continue using JIRA server after Feb, 2024? Will it become a read-only environment?
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Hi, We are in a process to on-board 17k-18k internal customers to access helpdesk URL to access and start raising requests. But its giving all users to sign-up which we don't want. We want users t...
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Hello, We have implemeted a central Service Desk Portal that depending on the portal group selected the ticket (1) is "redirected" to one project or another cloning the first one and calculating som...
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I need to report on tickets created in our Service Desk queue (Levels 1 and 2) and show how many tickets were created that were then transferred to another queue (for example our Systems Team wh...
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Hello everyone, Some users are very new and want Jira to be straightforward. They ask us to hide part of the UI they to want to see to avoid confusion. they do not use the portal, but t...
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Hello everyone, Some user are very new and want Jira to be straightforward. They ask us to hide part of the UI they to want to see to avoid confusion. One of the request w...
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I have created a markdown template with variable names in place of the values I need to extract from our Jira Service Management issue record. My question is, whether it is possible to extract the fi...
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Hello everyone, A used to trial version of app - Charts and Reports for Jira Service Management and then i uninstall this app but now i would like to use this app again. Issue is that for now ...
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I have found a way to delete the duplicate asset from data center https://confluence.atlassian.com/jirakb/duplicated-attribute-values-in-insight-objects-with-cardinality-maximum-1-1114816155.h...
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Hey guys, I need to find the swimlane for the task category, however, now I don't see it in the board settings? Thanks in advance for any tips provided, Marzhan
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how we can add escalate status on customer portal.
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Hi All, Is it possible to limit who can upload attachments to Insight/Assets objects either by type or globally? I've done a bit of looking and the only thing I can see which might work is setting ...
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| September 10, 2025 3:07 PM PDT |