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- Questions
Jira Service Management
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I added a customer .. as per customer add steps in JIRA. But customer is unable to see the requests/change requests raised for a project. It is always showing access denied. He doesn have a JIRA acco...
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Hi There, Is there anyway we can get the users who are not actively using the Jira Cloud for the past 5 month in JSM? Suggestions?
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We have clients generating service requests, which are being linked to asset objects in service management. As part of service, we upload service reports to the service request. I want to be able to ...
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Hi Community! Has anyone created a data connection to NetSuite so that you can link data in Forms? Based on what I can see I need to provide consumer key/secret and token Id/secret, and I don't see...
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I am looking to have an e-mail sent to a team if a certain radio button is selected in a form. And attach the form in the e-mail. Can't seem to get this set up in The form or in the automation. Is th...
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Hi there, I've tried several time to import a csv into jira to generate multiple tickets in bulk. I've read up on the workflow, gone through matching fields, etc. but it creates all the tick...
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Hello, I want to remove the "Create this request on behalf of" on the top of the request form on the portal, do you know how to remove it ? Also, I'm wondering if it's possible to...
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Our issue view shows General information, then you must click the tab Contact to view the Contact information. We would like to see all of this information at one time in the issue view. Has anyone b...
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Hello all, It seems that creating a useful knowledge base is harder than it should. We can't seem to find a proper solution and I turn to the community once again. First, a short description of o...
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Hello, I am trying to create an automation for updating the due dates. We have epics with child tasks and their subtasks. The request is to change the due dates on all these issue types if an...
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We are building KPI dash and would like to include average star rating on customer satisfaction. Is there a gadget for that or could someone help with syntax to create custom count on the gadget we a...
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Remova o filtro do menu Solicitações do Portal do Cliente. Gostaria de deixar apenas o Criado por mim
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I'm trying to get email addresses for these users to populate this column for our Service Desk Project. Any clue how I can do that?
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Hello! I am wondering what the possible best way is to have my users fill out a JSM form and receive a confirmation email after they've clicked the submit button? Where would I configure this?
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We have two automation rules. 1- Copy comments from Parent to Child 2- If Parent re-open then re-open most recent closed Sub-task. While re-open the Parent then a Comment is also required. So w...
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Restriction outsourced users with the "Developer" project role from accessing tickets that are not a
Hi, In the service project, we add employees of the development company to the team (project role - Developer). Users with project role "Developer" can also access tickets not assigned to them. In ...
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I can get details jiraissue number, summary, resolution and all using jiraissue, issuestatus and resolution table. I can get request type and key, data separately using AO_54307E_VIEWPORTFORM and VI...
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I have a simple automation than is triggered whenever an issue is updated. If the assignee is blank it updates the assignee field to make it the user who triggered the event. For some reason,...
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To implement the operational efficiency in our service management project, we need integration with opsgenie where the agent should get calls or voice message for fast incident resolution. How can we...
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We've accessed limit for users that have user access to Jira and asked to pay for it. Please advice where can i see original agreement on the user limit and pricing?
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Hi, I have a problem regarding transferring comments between projects. How can I make the comments get added to an issue when cloning the issue to another project?
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Hi can anyone advise as to why when loading my service desk board it keeps giving an error and doesn't load the page? The email addressed used to send emails does not work as well
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Hello, I'm trying to deactivate some users without success, using rest API I have no problem finding my organization's ID, nor retrieving user IDs. The problem occurs when I try to suspend the a...
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Hi, We have integrated Confluence with ServiceManagement. Through self-service (ServiceManagement) we view confluence pages. When we view the confluence page with Macro for Assets, we get an error "...
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I'm trying to find a way to download data into excel file - a table from the fields in jira request. Is there such an option? How can I do it? Thanks
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