Your experience may be impacted by an Atlassian Cloud Services incident. View latest updates.
×Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hola! Actualmente estoy presentando inconvenientes en Jira Service Management con la asignación de informantes en un proyecto. Al momento de crear un ticket o solicitud, no puedo realizar la asignac...
-
I have set up Request Types under the Internal Change Issue Type. I have hidden these Request Types from the Portals, as they are intended to be used as internal changes only so should not be visible...
-
Agents in IT service desk are unable to move case(s) to another service desk. IT agents are not agents in the other service desk. What permission(s) I need to change in order to allow IT agents abil...
-
Hello community) We started using the integration of jira and integromat. This looks good enough for our purposes. We have successfully started creating tickets for triggers from our telegram and w...
-
In our company we have multiple service management projects. Each of those projects has a generic email address to be used for sending bug reports from any user of our tools. Therefore we want,...
-
Hello everyone, I've recently stumbled upon a problem with customer organizations. My customer told me that they want to auto share their issues with certain people in their company. So I was think...
-
Gostaria de saber se é possível fazer um backup local /exportar os dados do meu gerenciamento de serviços, como organizações, tickets criados, etc.
-
I have a problem raised by a user, who wanted to change his Jira Project from team-managed to company-managed. I went through the document and learned that I have to create a new company-managed proj...
-
In the issue view of a ticket, you can easily add a link to another issue just by typing in the issue key (smart link) and you can view suggested knowledge articles and click to share them in comment...
-
I trialling the version of Service desk, and I have a doubt about the emails replies because sometimes they are grouped instead of being added as a single comment. For example: I would that al...
-
Hi, This question is regarding the custom fields created for the different Issue types. I have created a good number of custom fields for issue types in the Jira test account. I am now looki...
-
Hi I am using JSM and have published a number for Knowledge Base articles trough there. I was wondering why the export to PDF option is not is able on the Helpdesk portal as it is a integrated pa...
-
I've a custom field A that is dependent on field B and field C. I've an automation to whenever B and C are updated it updates A. However it is possible to manually edit A. How can I set fiel...
-
Hi, I am trying to reproduce same scenario in my Jira application URL : https://confluence.atlassian.com/jirakb/how-to-add-organizations-field-in-dashboard-using-automation-1217201196...
-
je vais importer un ficher csv je vais dans importation depuis un systeme externe, je clique sur CSV j'importe mon fichier CSv puis suivant. je choisis le projet ou je veux importer mon fichier tout ...
-
1.Does JIRA service management tool provide custom integration with in house application? 2.Does the JIRA service management have service BOT? Can tickets be created / updated via service bots? &nb...
-
Hi, I want to retrieve a count that how many issues are assigned to the current user or current assignee via the automation rule, is there any smart value from which I can store the result in any ...
-
Dear Atlassian Team, We want to contact Atlassian concern team as we are facing some challenges with one local partner in Pakistan. We are unable to get contract signed due to some co...
-
Hi, I have the following use case: Jira Service Management (Insight) will be used as our inventory tool. So there will be a lot of mobile phones (objects) with their IMEI in the desired object type...
-
I'm struggling to get assets from Jira Service Management Cloud over REST API Please help out to find documentation with some examples. Example from Jira webpage (https://developer.atlassian.c...
-
Everytime I try to add a code comment with // or */ .....*/ I got: Error while parsing additional fields. Not valid JSON. Anyone knows how to add comments here? In au...
-
Hi, Can someone please suggest if I can use configuration manager to copy a Service management project configuration from one Jira instance to another? Thank you!
-
Salve, vorrei capire come installare gli agent sui vari client e farli puntare alla console di gestione del servizio principale in modo da ricevere tutto nella sezione asset
-
Hey Atlassian Community, We want to talk to you about the concepts and prototypes we have been working on for future of Service Level Agreements (SLAs) in Jira Service Management. We are spe...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 17 | |
| 9 | |
| 7 | |
| 6 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 6 hours ago | ||
| 7 hours ago | ||
| 7 hours ago | ||
| Wednesday | ||
| September 9, 2025 11:40 AM PDT |