Jira case management

Hi guys,

I would like to know what can I configure to make the case updated.

Currently I have one email channel configured. But whenever, a new email is received, it creates a new case.

However, sometimes it could be a reply of the old case.

Is there any configuration I can do to identify the action to create new case or reply to existing case?

Thanks

Evan

1 answer

Community moderators have prevented the ability to post new answers.

2 votes

As you create a new or edit an existing mail handler, check out the different options you can set for each handler below.

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