Not visible information within a ticket / Portal JIRA

[Leticia Sandoval Alvarez]

Hi  Atlassian community!

In the following two cases I can not see some information in the portal.  Do you know if this could be an error?

• In this firs ticket, the user attached another email, and I couldn't see it in the portal. The user mention, "Please see below"...

https://multivista.atlassian.net/browse/SS-52?search_id=ccb83e8e-3051-4f6e-9f79-480ca00fca00

•  In the second ticket, we couldn't see any information in the portal.

https://multivista.atlassian.net/jira/servicedesk/projects/SS/queues/custom/89/SS-124

Please let us know if this a bug or what we should do to correct this situation.

Best Regards,

Leticia

[Joseph Chung Yin]

@Leticia Sandoval Alvarez -

Welcome to the community.  Unfortunately, we don't have access to your JSM portal env, thus can you please post screenshots of your issue and detailed where the content that you cannot see?  Afterward, we can have further assist you.

In general, issues display in the portal will only contain the original issue data details (i.e. the fields that your customer provided) and afterward you can only see the public comments exchanged between your customer and your agent.

Have you try to access those two issues in the actual project issue view UI?

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.