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Jira Service Management
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Dear All, I currently have API keys, but I’ve noticed that the "Create API Key" button is disabled. I’ve reviewed the security policy related to API token access, and everything appears to be in ord...
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Hi, everyone. I would love to be able to create a form or integrate with something like Jotform to turn procurement requests into service desk tickets. I've been searching around but have...
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To help our customer as quick as possible, it would be nice to see customers earlier requests when I get customers new request to in progress. is it possible to get some link to customers requests a...
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Hi, I am looking to create an SLA condition in JSM that allows me to select a value from a custom field to start or stop the SLA. Currently, the available options are based on fie...
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Hey folks! Someone has tried to develop automation that is capable of assigning a ticket/issue to a person active in OnCall. In a previous conversation thread from 2021, they point out that...
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Hello, I need a JQL query that dynamically filters issues created after the 24th of the previous month and before or on the 24th of the current month. The query should automatically update each mont...
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Our system has not received any notification emails since 12:00 noon. Despite attempting to switch roles and using different email domains, the issue persists across all configurations. Moreover, eve...
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I am managing and handling Jira and JSM products. Requirement is to define some external users (Contractors) to a single JSM project Support where internal users (Company) and external users (3rd pa...
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We receive a lot of product feedback/enhancement requests from customers and would like to reduce triage time for our product teams. Is there an AI which can group user tickets into themes or create ...
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Hi, So my company is in need to have a new jira service desk, but there need to be two logos, two banners and they need to be almost completely apart, right now we have two projects and would like t...
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I want to develop a thorough understanding of Jira Service Management program, as well as confluence, or Jira in general. I want to know all of the capabilities these programs have. There are SO many...
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I have an automation rule to create various sub-tasks and three service requests. In addition, I have rules to update the three service request's request types when created but the rules are not work...
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Deseo editar el correo de un Cliente registrado. Gracias.
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For our offboarding tickets, our resolution due date is +3 business days post leaving date. Our HR team can log a ticket 3-6 months in advance. Our old system allowed us to amend the SLA due...
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Good day, I am trying to setup Jira Cloud with Okta for customers using the portal, I have setup the SAML in Jira and Okta but its not working. If I log into okta directly using a test customer wit...
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I've been using Jira Service Management for a while now, and when I send an email with a request, the auto-reply inserts a link like the image “view request” or “Turn off this req...
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Hello, It seems that email notifications to my address have been blocked due to a period when my email wasn't functioning properly. During that time, many bounce-back emails occurred, which led to J...
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Does anybody have a good Assets object schema they can share for tracking software and licenses?
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I have a service desk that should be using my default issue scheme. My default issue scheme allows subtasks. However when I click the create button in this service desk the option to crea...
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I need a well-structured payload for making a POST request via the REST API to create a service request in Jira Service Management (JSM) Cloud using Groovy script. When I try to send, I always get...
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Hi, Query 1 - We want to incorporate all documentation related to the team activities into JIRA workflow. Currently our teams are storing their documents outside of Jira, my question is whether Jira...
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Hello, I'd like to create an automation rule to transform/move/modify a “Service request” ticket type to an “Incident” ticket type. Could you please help me with this action? Here's a screenshot o...
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For the past two weeks, this has become a major issue. Previously, tickets were being created despite the presence of a Mail Loop Detector. Since we forward requests: From: license@company.com T...
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I am looking for an automation rule to compare a form smart value. If the condition is true an action must be started. I have made the rule below, but it doesn't work. The form field is a s...
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Hello, How could I restrict a Jql to 10 issues ? Regards, Guillaume. Mackowiak
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