Pulling Asset Info Into Smart Values

[Lindsay Kirsch]

Hello,

I am trying to get this value to populate into the Smart Values for an issue summary. What am I doing wrong?

[Jeroen Poismans]

Hi Lindsay,

Not much to go on but I will give it a try.

First: What is the name of the customfield containing the "Office Main" objecttype value on the issue? Let's call it fieldX for this.

The syntax then would be

{{issue.fieldX.OfficeName.FormalName}}

Assuming that:

• OfficeName is a field of reference type (Object)
• OfficeName's objecttype has an attribute FormalName with the text value you want to display.

[Lily Driscoll]

Hi Lindsay,

Similar to what Jeroen mentioned, I assume you have a custom field that stores the asset as that is a requirement.

I currently use the 'Lookup objects' action to grab details for a specific asset. 

[Jeroen Poismans]

Hi Lily,

This will work but are actually a few obsolete steps.

When you have the object in an asset field, you don't need to retrieve the asset separately, you can access its attributes and the ones from referenced assets in one go via the syntax mentioned above.