how the lookupIssues.size work?

[Mar Angelo L_ Tareno]

the {{lookupIssues.size}} did not work to check if the requestor send his/him first request ever.

here, the example scenario,


the requestor is sending a ticket for the first time,

then the automation must check if the requestor first request ever made then edit custom field.

[Fabian Lim]

Hi @Mar Angelo L_ Tareno ,

The issue may be that the value of rereporter is not the same as {{issue.reporter}}.  

You may want to use {{reporter.displayName}} instead.  I'm not sure what the value of rereporter is so you have to figure out if it's holding the user display name or the account id.  

This will help you: https://community.atlassian.com/forums/Jira-Service-Management/how-the-lookupIssues-size-work/qaq-p/3113194

I suggest you use the Log action with the smart values to ensure you are getting the right thing.

Fabian