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Jira Service Management
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Hi Community, I know there are several threads on this topic already but I still can't find a Question and Answer that helps me. My question is, what is the best and easiest way to let all em...
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Dear Jira May I know it's possible to change SLAs to TAT display 2 days instead of 1d 10h? Calendar: 8am - 6pm (10h, Mon - Fri) SLA: 20 hours (2 days) Regards Ken
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While sending an email, in Jira ticket is not getting created. tried multiple time.
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Hi, I would like to know if there is a possibility of hiding or disabling the search feature that says "Find help and services" on the support portal ? I am using Jira Service Management Standard Pl...
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Good evening community, I am trying to make an automation that adds those of each story linked to this, the following automation has been created, but the type of link is relates to start, it fulfill...
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If I download report in JSM, Insight fields are not exported. Is there any facility to download report with Insight fields?
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Hi there, Working with someone at the moment that uses a third party app to add email signature information to their tickets. I have all the email sig content stripped out but the 4 images (li...
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Hello! I'm in the process of trying to enable the filtering of useful articles per project knowledge base by use of confluence labels, and I've followed documentation such as this page: https://...
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Hi, I created automation rule with incoming webhook to integrate Azure monitor(metric and log alerts) with Jira service management. The payload I received from Azure is not in JSON format due ...
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We've recently started moving a lot of tickets around to different service projects. As a result, we have a lot of people replying via email to the original ticket which results in new tickets. I cr...
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Hello Atlassian Community, I am currently doing some head scratching with implementing Jira Assets. I have gotten my import to work correctly (from CSV), except for one value. I have a ...
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This help page shows a feature where I should be able to run and test AQL queries; however, I am unable to find this feature anywhere. Where can I test my AQL queries? https://confluence.atl...
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I need an AQL filter scope that will only show assets that are not already assigned to another ticket.
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When creating/editing a request type, you can add instructions in the request form. Does anyone know if there is a way to get that to show in the issue view?
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TL:DR - Attempting to format Asset Object DateTime fields via Automation outputs an empty value. The Long Version I am using global automation to create issues based on objects in Assets, and one...
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Hi all. I've been searching around and I can't find what I am looking for. Basically, I would like to have the custom field that is linked to an insight object auto-populated based on the repo...
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We want to include a policy note (fixed text) at the end of the help desk webpage, after all the forms. How can we do it?
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In Assets I've built out a Software Catalog. One of the attributes is "Last Access Audit" as a Date type value. I'm attempting to setup a global automation that runs daily and will look for any softw...
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I have my tickets organized in different groups (let's call them organizations) and I want each group to be able to see only their tickets. For this I have a security level for each group and it work...
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Is there a way to view all customers in an instance. as far as I can tell you can only see a list of customers either by organisation (in a project) or by project customer itself. Am I missing so...
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When I submit a ticket via the Jira service portal, it automatically presents the option to share with organization. When I try to submit via the Slack integration for Chat, this option does not appe...
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I've created a webhook targeting an endpoint provided by a Power Automate workflow using the "When a HTTP request is received"-trigger. However, performing an action assigned to the webhook does not ...
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We use JIRA for our Service Desk and I handle our organization's IT procurement. Any procurement requests require supervisor or higher approval. We can add the approver to the ticket based on the req...
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Hello, I need to understand, how can I can make a field, which is "Labels", editable under closed resolution? Thanks, Prakriti
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Hello, I am currently setting up an automation rule so that we can pull 10% of completed issues for a QA check. I referenced the following community thread to start building: https://communi...
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