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Jira Service Management
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We are looking for creative solutions to identify trending service concerns of a similar nature, perhaps by keywords in subject or description to link similar issues. Then we would like to be able to...
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Hello all, Today I was made aware of the following situation and I am lost on how to solve this. We would like service desk agents to resolve a minimum number of issues each day and discuss those...
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Hi, I want to replicate the Service now interface in JSM. Is it possible to do in JSM
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Hi, I want to replicate the Service now interface in JSM. Is it possible to do in JSM
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We are planning to use JSM in a production environment to serve a enterprise customer and it's required build custom report in Jira Service management to list down below details. Please advise...
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We use JSM for ticket management and have a dashboard widget showing how many tickets are assigned to different people like a little bar graph. Is it possible to do the same sort of thing, but based...
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I am trying to update the "Due date" field within a created issue. The created issues are for the review of our Vendors. We have an object type called "Vendors" where all Vendors are stored. The crea...
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Hi All, I need to turn off the notification for creation of new issue. I know there is an option to configure notification via personal settings but non of them allow to block info about ...
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Hi everyone, During my import in Asset, I want to concatenate two columns/data in one Asset attribute. However I can't find the right documentation to do that with AQL. I tried lot of things but an...
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Hi Community, We are facing a strange issue with JSM DC: When creating a JSM project, the standard (unlocked) JSM fields are getting created again. So the 'Approvers' field are created again, but no...
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How to auto fill the fields by getting data from login details & date as system date in custom form?
How to auto fill the custom form data ? I am new to this. ex: Can I auto fill a date field to today on custom field on the form? instead of date picker. Similarly few other fields in custo...
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I got this message "Whitboards are almost ready I don't think Whitboards has finished setting up the in-app feature. Let the team know if you want. Contact Whitboards"
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As we are using. Jira Service Desk also to document our different interactions with our customers - I would like to have to create a ticket in Status Done and add the resolution details. How c...
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when i install assist and add it to a Slack group i dont see the list of projects it is connected to
The assist bot is not showing the projects it is connected to
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Hi ! Lately, we started to work with Jira service management and we got into a situation where 2 agents commented on the same ticket because they didn't see that someone is "on the ticket" or drafte...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. What are the design options in customizing the layout from the request form? Thanks in adva...
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Is it possible to import customer data like employee ID, phone number, etc. with AD or other means to JSM and have it displayed in the ticket (agent) view and on the portal request view ?
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Hi all, I have a little problem with my assets attribut. I have import several csv and i would like to join us by Asset Attribute Name. I have 2 asset attribute : Name and Link For Name i have 2 ...
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Hola, Os quería consultar un pequeño problema que me he encontrado. Quiero generar un proyecto para un departamento, tenemos una herramienta de ticketing y lo queremos migrar a Jira, la cuestión est...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some question creating requests: For all users in a project, is it possible to make...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some question about creating tasks using the "Create" button? 1. can this be config...
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We have imported all the asset information from Intune into Jira Assets, with a csv import.. I am looking for an option to automatically update the information in Assets if something change in Intune...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some question about thread based communication: Are there any addons available for ...
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Migration assistant is not detecting this project, need a workaround
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