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Jira Service Management
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I want to enquire about how to add an exit (or close) button to the successfully submitted raised ticket preview page. The exit button is to enable users return to the raise a request homepage (Help ...
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Hi All!! Hope some of you can help me figure it out if this configuration is possible. In my Actual Project, I have a specific Request Type that is to collect Feedback (See screenshots attached). A...
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We are using Jira Service Management 4.22.6 Datacenter version. We are using Insight to track our IT Assets including laptops, workstations, phones, etc. Now we are trying to find a way to automatica...
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I'm unable to connect/launch to Microsoft teams through jira even though I have Microsoft teams already installed on my device. The .exe file for teams not working.
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Hello, I would like to ask if it is possible to translate request headers in Service Desk? Thank you in advance.
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Hi, Can we auto-generate mail for a particular person when tickets aren't assigned (due dates aren't available for tickets). Thanks Anees
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Hi. I want to make a ticket from multiple slack channnel. Is it possible to connect multiple slack channnel to Jira Service Management? Best regards.
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Hi, How to generate a Report for Created Vs Closed issues in Jira Service Management Please help me out with the step by step process for the same. Thanks,
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Our support email address is a google group that forwards emails to the support team and to our support system. As Google cannot forward emails as a user when dmarc has been configured it sends them ...
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If I cancel my JSM subscription, can I still search/view historical tickets?
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Hello I am trying to automate a comment, and I need to use a previous value of a field within the ticket To explain, we use a project in Jira as an Asset Register. A device/thing is assigned to a p...
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We created an asset and we want to link it to Status-Dec Object Type. So when we click the Status-Dec we know how many are Defective, Disposed, In Stock, In Use, and Missing. Kindly check the image f...
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Hello there, I hope you are doing well. I am trying to achieve the following scenario using Automation for Jira (A4J). Scenario: Active Directory: Microsoft The user Authenticates from the AD, a...
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Hello there, I hope you are doing well. I am trying to achieve the following scenario using Automation for Jira (A4J). Scenario: Start day of the week: Monday End day of the week: Friday SLA Fi...
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Hello, I created a new workflow and issue type, the workflow is associated with both workflow scheme and projects. However when I try to switch the workflow scheme via project its not ...
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Our current support email address is the source for all our tickets for the moment. I am attempting to automate organizing new incoming tickets. I have been able to successfully edit the 'Issue Type'...
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I have a problem with the configuration of my JSM project. I need all users accessing the JSM portal to be able to view all the tickets created. Currently, only those who share them through the Sha...
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Gostaria de configurar quando e como são disparados as notificações os stakeholders quando um incidente no jira service management é criado. Hoje quando crio qualquer incidente e vinculo, um e-mail é...
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We have the free standard for jira service management and was looking for a way to escalate an issue when the first on-call user doesn't respond within n minutes (ex 3 minutes). Is that availab...
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I purged an unused service management project with a custom avatar and created a new one using the same avatar but this time the avatar does not show in help center project options (portal). Am i mis...
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How could I use Jira Service Management to: Create a customer portal that any of the customers could log into externally and immediately fill out a template and send information about the iss...
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Olá galera, estou com um desafio, vejam se podem me ajudar Estou criando um filtro para poder mostrar a quantidade de horas lançadas por colaborador. Mas no filtro esta sendo exibido a quantidade d...
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Hello, I have tried to migrate a Jira Service Desk Project from a Server to the Cloud site multiple times without success. It is not consistent: the issues do not appear, sometimes neither t...
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Created Vs. Resolved issues' but we do not use the Resolved status. So my requirement is to have a s
Hi, I am aware there is a default gadget for 'Created Vs. Resolved issues' but we do not use the Resolved status. So my requirement is to have a similar graph with the resolved status replace...
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I recently completed a migration from one Jira Cloud site to another Jira Cloud site, but it looks like a project was missed. This was not brought to my attention until after I close the source Jira ...
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| September 10, 2025 3:07 PM PDT |