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Jira Service Management
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can i set up Jira so that when a user posts a Support request it is AUTOMATICALLY added to their profile, rather than starting "un-allocated", unless the user notices, and overrides default s...
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Hi there, I'm new to using JQL and so was hoping someone could assist me in writing a query. I need to find all tickets raised in the last 30 days against a specific organisation. If possible...
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Automation Rules with "User wo triggered the Event" and external Portal Users run in Permission Erro
Hi there, i've created an automation rule which filters out me some signatur/disclaimer stuff. That rules works as long as the user is in the servicedesk-team Group. If a new issue will be created...
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For example: In an ideal scenario, >a developer should be able to move issues from To-Do<>In-Progress>Resolved. >a developer should not be able to move issues from Resolved>QA>...
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Hi We use Jira cloud as Service Desk and Project management. So when customers create a Change Request, will we create a linked issue, with the developer tasks. On both the Change Request and the l...
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When I raise a request for GCP IAM Role, it doesn't take all the roles from the drop-down and it creates issue. Can you please suggest how it can be changed?
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In Jira Service Desk, I want a user to see all the tickets (in the portal). They can only see what they created. Surely it is a matter of permissions, I do not know where to configure. Could y...
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Can Organizations be added as a Participant on Customer Portal Forms Request for a ticket submission? We want to allow customers to submit a ticket but also add participants as a group which is what...
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When the approvers field is updated, I am trying to automatically add those users to the existing custom field (as it may already contain some users and I want to preserve them, and just ad...
940 views 2 0 Deleted user February 28, 2023 -
We are interested in using Atlassian Assets. Does it integrate with Intune for end user devices? Meraki dashboard for network HW? IT glue for lifecycle management? what do you use to t...
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Hello community- I am so close to completing this automation but am hitting a wall on the final piece. We get an email from our HR system that generates a Jira ticket. We currently manually f...
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I have a lot of hardware in Insight, all with unique key. A part of those need updated information which I already placed in a CSV file. What information, or structure does my CSV need to be and how...
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Hi! We have three different service desk projects for three different departments. I would love to create a single portal our users can access and they can click on the type of issue they ar...
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Uses Jira Cloud, have app called Adaptavist ScriptRunner for Jira Cloud so I can use CommentedOn. "Request Type" in ("Request Computer Support (SL)", "Network Support (SL)", "Report Desk ...
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In Automation for Jira you have to set an owner that gets the notification of error or failure of automation rules. How are Admins either create tickets from these errors and or sending them...
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Hi. We just received our 50 000th request in our service management project. As the creator of the project and the only admin of it I'm really proud of this achievement. I started it in Sept...
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Hi Everyone - I have been researching quite a bit about the default JSM reports so that I can use them for our new Service Desk. As of now, I do not see the Default reports as presented in a lot of t...
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Hi all, We are trialing JSM Premium to get a feel for Asset and I have a question about importing. Right now, when I do an import and set up a mapping, it appears that it always adds my field ident...
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Hi Team, We are using JSM server of version 4.20.12 and as per the License purchase option, the maintenance expires on 14th Feb 2024. - Is it recommended to move to JSM Cloud in future or the...
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Hello, by clicking on a board : "Add Board to Teams" - getting a error about missing license - seethe picture below Can you please suggest - what add-on / application / license is missing ? &...
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Hello everyone! I am modelling our internal IT portal in which we provide support to our internal users via a ticketing service in Jira Service Management. As our Help Centre is open to all our inte...
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Hi everyone!!! I have this situation. My users ask me to limit the display/creation of an issue type if they are part of a specific group. We have two groups L1 and L2, only group L1 can create ...
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My specific use case is to create an issue when a department receives a voicemail. My phone system will send an email with the details to the project and it is received. However, I cannot get it to a...
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...bsp; "body": "TEST", "public": true }
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I'm trying to configure and email notification when a user changes an insight object. According to the documentation: https://confluence.atlassian.com/servicemanagementserver0421/configuring-in...
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