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Jira Service Management
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When the Jira agent adds a comment to a ticket a Jira notification is send to the customer mail. When he replies to this mail I want to add this reply ass a comment to that ticket. To do this I ...
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Why can't I use and create the Jira Service Management template?
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For the JSM Portal, you have Requests in the upper right. What is the selection criteria that drives what is displayed on that? For items to be considered close, are there specific resolution fields ...
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Hello, community. I'm trying to share assets (workstation and other IT equipment) that we track in Assets for Jira Service Management cloud with external users. These are Atlassian users with the "c...
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How can we transfer a customer's support tickets from their inactive account to a new account. Note that it is the same person, but the new account was created under a paid license (my admin sai...
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Hi, I am trying to set up Jira so that tickets come into my service desk agents initially to be triaged and resolved. If the ticket can't be solved by the service desk and it needs development...
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Hi. I have a custom field (date type) in Jira service desk which is set to accept date of birth. The insertion will be done via API ( https://<OUR URL>/rest/servicedeskpi/request...
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I would like to use Opsgenie's on-call schedule to specify who an issue can be assigned to. For this I have created the following rule in the project: (Rule is also working:) In ad...
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Hi, I am using Jira Service Management to handle cases. When a customer is created he/she does not get two factor authentication by default. The only method I found for now to enforce two factor aut...
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hi the rule is true workinig only end tep not working not coming mail please help
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Hi, I am not able to see the jira out of box "Resolved" field in the custom fields/Field configurations as well. please help me out is there any specific reason for the same. Please find the attac...
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Hi, I am not too sure if I am possibly not seeing this functionality or not available in the Cloud version, but on Jira Server, you can set an issue to repeat based on certain criteria - this works ...
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Hi, What is the best practice to assign a ticket to a group ? I'd like for this group to take into consideration the concept of Manager, Help Desk Agents in the group responsible fo...
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We are not using Slack anymore and thus we would like to hide the Slack Messages field in requests. How to do that?
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I have little experience using APIs and Oauth, but so far every exampole ive found is either outdated or overcomplicated. However i managed to find the Atlassian-Python API wrapper on github which al...
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Where do I find the options associated with "Statistic Type"? I want to edit them - they are clearly custom field options but I do not where the associated screen is meant to be found (if this is the...
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From what I'm understanding there isn't a way to have a rule end and stop processing additional rules, correct? Like with Outlook rules where you have the option to 'stop processing more rules.' I h...
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As I’ve gained technical experience over the years, one of the most common things I see in IT Ops and IT service desks is an affinity to rely on their favorite ITSM tools without evaluating the effic...
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I would like an issue submission form to be viewable by one client only, is that possible? It seems like I can only have global forms that all clients can access.
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Hi there, I was watching a video on problem management and saw a very handy panel in the video, but for the life of me I cannot see how to display it. I created a change with a service, complet...
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Hi Team, We added some pictures to the banner, but when we refresh the browser, for a second we can see a blue banner. We are unable to understand where it is picking up from. Can you please suggest...
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One of my colleagues in Jira is receiving triple notifications on every help desk ticket submitted at our desk. We suggested she change her notifications from list view to group view and she does not...
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HI team, Link Agile Board - Jira (atlassian.net) not working from couple of days, it used to working before. Could you please check if any changes have been made yesterday by someone? Fo...
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I am trying to pull the information regarding where a ticket was transferred from/to for reporting purposes. I am using the Jira API within PowerBI and cannot find a field that specifies destination ...
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Hello community, I'm new here. Does anyone know if we can add an image to the forms? Thanks !!! Julieta !
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| September 10, 2025 3:07 PM PDT |