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- Questions
Jira Service Management
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Hello team! I work in customer support and we currently use Jira Assist to allow internal escalations from colleagues about any issues they may have, or their friends & relatives, via Slack.&n...
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I want to delete highlighted time in this filter
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I have two Global page templates that are available to all users in my Organization. These work great when working directly in Confluence, but the agents also want to utilize them when in the JSM pro...
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I have denied access to an user who was supposed to get access via SSO . now he can't login and showing the error screen "admin denied your request" and not letting him request further access. how c...
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Hello, The tickets that were closed on the "Service Desk" side in JSM were closed in how many minutes/days/hours. How can I report this? I need a company-based report on how many minutes the close...
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Hey, I couldn't find the answer to my question so maybe you can help. I'm using Jira service management and Confluence together, what I want to achieve is to create the page in Confluence whe...
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Hello everyone, is there a possibility to give customer access to a certain portal automatically, using automation rule? Example would be - Customer creates an issue, if his email matches the ...
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Hi, I wanted to find out with regards to managed accounts and new users joining the organization on our domain - will those accounts automatically be added under the managed accounts section on Jira...
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Hi All, I am trying to set an SLA where the time to resolution is 24 hours prior to do due date. Can anyone advise the best way to do this please? :) Many Thanks! ...
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I am trying to create an email notification in order to receive a list of the tickets in which a warranty end date will finish in 45 days. Adding here a screenshot of the automation created. It does ...
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Hello Everyone, I have issue with install trial version of "Easy Routing for Jira Service Management" I have been getting error - below screen Can someone assist me? Thanks in advance.
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Hi all, I am new to JIRA so apologies if this seems obvious (I did try to see if this issue had been resolved before but couldn't find it). Regardless of where the ticket is up to, when...
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My team exports Jira tickets into Excel, then manipulates the data into individual work sheets for tech agents. Is there a product that allows my team to do this all within Jira without having to ex...
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Hi there, More of a POC here so spitballing this one. On a portal form I can lookup an item from assets. That item can have an associated price to it. Looking at a little purchasing for...
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Hi All, I defined a portal with several 'Request Type' and 'Request Type Groups'. I have noticed that when I assigned a Task issue type for one of the Request Types, the 'Request Type Groups' is no...
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HI I'm in charge of Jira service in my company. I have a question about Grant Access Permission. An external team from my company has been granted "Jira Service Managemnet - Customer" and "Jira Ser...
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I have a form that automatically creates an issue in JSM. i would like to automate the form filling process and i have no idea how to go about it or if it is possible. i am to fetch new records fr...
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Hi Is it possible to restrict the running of certain automation using custom fields like 'Assignment group'? I want to allow only people from certain 'Assignment groups to be able t...
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I am working on jira service management, and jira cloud rest api,iam creating article on knowledgebase, and i want get that article to view in postman,for that i need servicedeskId, like this: ...
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When I create a 2 dimensional gadget, choosing cascading filed as Y axis, I am seeing the results with respect to cascading values. For Example: field name = Application Application = Jira - Bugf...
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Buenos tardes, estuve leyendo documentos sobre este tema Documentos de referencia: https://community.atlassian.com/t5/Jira-questions/Importing-Epics-and-stories-using-csv-and-external-...
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I will greatly appreciate if someone could help me with how to get a count of remaining tickets at the end of each month. What JQL should I apply if I use a filter? And, how to show Created vs. resol...
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Hi, How to Compile a report of all the custom fields using Table Capture to create an Excel spread showing all the fields in the instance
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We have 90 open tickets in our queue and I am trying to create a visual report to help show the team to see what is going on in the queues.. for example how long have the tickets been open, when were...
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Hi, Overnight (A few nights ago) my customers who had access to the knowledge base have suddenly lost access to all articles. We have not changed anything our end, it only came to our attention toda...
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