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Jira Service Management
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We are trying to figure out a way to only allow customers that are associated with an organization to be added as a "Request Participants" if they are associated with the organization that is identif...
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Hey All! I am trying to import into Assets and I have objects that are Offices like "HQ" and "CA Office", I do have the address for "HQ" in there as "1 Main Street CITY STATE ZIP" I...
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Is it possible to attach a form as PDF to an approval request email or Slack message? The PDF is being created and attached to the ticket, I would like it to also go out with the approval email. T...
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I am trying to create an automation that sets the assignee based on the value of a custom field called "Product" upon issue creation. There are two field contexts for Product, one global, and one I j...
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In Bulk import for Jira: I cannot set a value for the request type while bulk importing to a JSM project. Does anyone have a workaround? If there is no request type then an external client has...
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Hello - When encountering intermittent issues such as gadgets failing to load, and comments not appearing as expected, have any of you come across any documentation that outline troubleshootin...
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I created a bunch of custom fields and made them required upon creation of an issue type. I want to use these fields to aggregate and populate another custom field in a specific syntax. I...
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Hello fellow Atlassianers! I am looking for a particular document where it would show all possible default statuses for JSM. Unfortunately I didn't document this properly on Confluence and simply lef...
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Hey all, I'm currently adding a top menu item as a custom web item using Scriptrunner (JSM Data Center). My intension is to add a condition to restrict this to a group. The example snippet within t...
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My apologies if this question/issue has been posted before, I'm relatively new to Atlassian Community. If it has been answered, I appreciate if anyone and send me a link to it. Description: The issu...
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For some reason my JSM board tickets are not leaving the queue once they have been "Closed" and I am not sure why? I have had this issue before but after going into the "Closed"...
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I integrated datadog with Jira. It seems to be working since I followed this document https://www.atlassian.com/devops/observability-tutorials/jira-datadog-integration. However I got stuck in se...
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Hello all, I have a form with more than 70 fields, I want to split it into Pages if the customer fill the first section he can click on next button to go to the next section, there is ...
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Currently, the only way to migrate assets from one instance to another is to export assets from the source instance and then import it to another Jira instance. But in this case, if you want to migra...
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Hi, When our customers create a new request via email. They receive an email notification where they see text in a red circle. This happens every time an email is sent to a customer from Jira servi...
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I have a project for monitoring tasks completion. The idea is to have tickets to be created either weekly or daily (issue A, issue B, issue C, etc). One control ticket - issue A (that should have thi...
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I am currently providing managed services for a client and in this manage service I am responsible for tracking service requests that go out from my client. This is how I would like this process to w...
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Hi, is it possible to send web request via username and password ? I dont want to use token.
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Hello Guys, If i am trying to use this {{issue.Time to Resolution.ongoingCycle.elapsedTime.friendly}} smart value it coverts the time in hours and minutes ex: 90 minutes will be 1h 30m. But i need t...
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In our process a customer is able to approve the ticket through email writing Approved - the ticket is automatically moved to the other status after the approval. The email about their approval...
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I'm evaluating Assets Discovery tool. Last week and I add around 20 scan settings with 20 IDs with different network and IP ranges for scan testing. This week, I reduce the scan settings, I remove 1...
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Hello Atlassian community, I'm new to the Jira products as I just recently took over our Jira from a former co-worker who left our company. Therefore everything is new for me and I'm still trying ...
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We have an object type with only one attribute "attachment" that contains a file link to an onprem file. The input contains a full path in Windows style with backlashes like: G:/Division/Skadeservic...
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I want to make field visible and mandatory based on another field in Forms. Example: I have a field call Group In that I have a option called "Field intervention" when i select the option i want mak...
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Hi, i'll give a brief overview how we're currently working: We have one Service Management Project with multiple groups and different customer request types. As Customer tend to create a request i...
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