Automation for Jira Errors forward to create jira issue

[Aaron Geister _Trundl_]

In Automation for Jira you have to set an owner that gets the notification of error or failure of automation rules. 

How are Admins either create tickets from these errors and or sending them to slack or something equivalent. 

I had a few ideas that we should make a service account to send the no-reply@automation.atlassian.net to and forward to Jira issue created from our Jira JSM project email  so Admins could make the fix and so we have transparency. 

In the automation there is no way to set a specific group email or specific email to capture the failures. It would be nice if this was a feature so we don't have to rely on the signal person that created the automation to fix it. 

What are others doing to help this be more transparent to your admin team?

[Joseph Chung Yin]

@Aaron Geister _Trundl_ -

In our env, since Automation rules creation and management are typically done by each project's admins which they are the owners of those rules, we have trained them via business process to communicate among with each other if errors happened.

We are also looking at exploring the possible setup with a service account to be used as the rule owner.  Our plan is to associate the account with a distro mailing address.  I don't know the outcome of this plan yet.

I will make sure to keep you and the community updated of the outcome.

Sorry not a solution yet.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Aaron Geister _Trundl_]

@Joseph Chung Yin 

As I build out a solution in our environment I will also keep you in the loop. 

In my findings what I was looking to do or have plans to do are as followed. Maybe this will help you also. 

• Service account to take ownership of automation
• forward automation emails(log into service account to set up forward rule) to our Jira Help Desk email channel to create actionable tickets. (JSM email channel of your choice)
• Atlassian Admin team will monitor these automation failures & errors to be corrected. To work with project admins and or include them on requests to get them updated and fixed. 
  
  
  

I hope this helps and looking forward to Automation for jira to add some type of group email or another notification in rule details.