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Jira Service Management
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Hi Community, My technical days are long behind me but am under pressure to import our user base's laptop device details into JIRA Assets. We have 4 object types already, created by a predeces...
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Hey guys! JSM and asset management related question! Our Insight configuration has three object types: Properties, Routers and PV Systems. Properties contain references to both other object types. ...
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Hi Everyone, We have 2 projects on our portal and one is for our IT team and the another one is for external customer. Is there a way to restrict project on the portal based on domain ?&...
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I've seen lots of documentation giving introductory information regarding using JSM to set up a CAB program/process, but no actual step-by-step runbook that will take someone through the actual proce...
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Hello, I'm looking for a way to attach a form to a request type in the JSM portal based on the organization the customer is assigned to. The use case is more in line with when a customer of org A w...
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In JSM I'm looking to create a global organization that can be auto applied as a set of customers within all JSM projects that get created. The reason we're looking to do this is because we want to c...
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Hi Team, For KPI reporting related to Jira Service Management orders. We are using the Power BI Connector for Jira connector, to calculate the average resolution time we are not locating the t...
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Team, We have an asset custom field called "Department". Whenever HR will raise a new ticket they will select the new joiner of the department he/she belongs to, And based on the selected department...
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Is it possible to create a (Microsoft) Team per customer in JSM to chat in, when working on a issue?
When working on a issue in JSM, there's a field so I can chat in via Microsoft Teams. Can I also have teams per customer so I can chat with the employees about the customer?
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Hi all, I need to fill out a field with number of days, that an issue 'has been alive' i.e from status 'open' until 'closed'. How do I create this form of calculation in Automation? Than...
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Hi Team, We are looking for adding the various product list and the details of each product in the Jira service management project. And also we need to add the product pack...
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Hello, Emails are not being sent when a task is assigned, please help resolve this issue as we cannot start our project if the emails are not working Please help
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I would like to hide the Help Desk link from the client portal! Also is there a way to keep the input search inaccessible on the client side, because here the client can search for other cl...
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Hello community, our company has a few questions regarding Jira security and data storage: 1. Is the connection from the customer Jira Service Desk to Jira encrypted? 2. Is the connection also e...
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Hello community, I have created custom filters for our company to categorize tickets from customers more accurately. Unfortunately, I can't delete the default filters ("My open cases", "Created by m...
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Hello, my company is merging with another one that has their own jira SM, software and confluence (both cloud). We already tried to succesfully export-import some projects or spaces into ours, but we...
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Hello, I'm going to use the JSM function User Help page (Portal) successfully created. I want to set the request type to appear as soon as I press the Portal tab. set only one request type for o...
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I need to find the id but it does not appear in the details of the custom field.
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Hello Everyone, I have changed the workflow and added approval step on "Awaiting Approval" step, I use single user field for approver. The workflow is used on 2 schemes, first one is for 12 differen...
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when i reply a user mail . jira is creating another ticket. pleae help
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Multi Select list Field Behavior based on another Multi select list Field in Jira service Management
Hi I have created two Multi-select fields called as Product Name Services Affected Product Name has 8 Values and Services Affected Field has 80+ values, When I select 1 value in product n...
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I have automation set up so that comments from a linked Jira software project will get copied a Jira Service Management project. This works both ways where the comments made from the customer portal ...
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Team we have field that Support Level : Level 1 & Level 2. Different department ticket should route to Level 2 directly based on Component & Product Categorisation as we select...
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Hello I have a few issues I did the automation for a meeting request off portal form condition > when issue type = meeting then create a subtask in the same project >iss...
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In the Jira Service Management (Cloud), is it possible to count the number of times a particular event occurs using Automation rules? (e.g. number of times a particular status has been passed, number...
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| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT |