Are there API's to handle the new user flag Jira Service Management - Customer

[thorngje]

I noticed last week that we now need to flag users as Jira Service Management - Customer and have been trying to find an API that will flag that as well as Agent and site access.

[Yatish Madhav · Accepted solution]

Correct - there are 2 APIs that can be made use of for activating/deactivating the user and adding/removing a user to the groups based on which product is needed.

https://developer.atlassian.com/cloud/admin/user-management/rest/api-group-lifecycle/#api-users-account-id-manage-lifecycle-disable-post

https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-groups/#api-rest-api-2-group-user-post

Also, @thorngje  you may want to see this https://community.atlassian.com/t5/Atlassian-Access-articles/User-management-for-cloud-admins-just-got-easier/ba-p/1576592 - the new user management UI can be enaabled on your instance. We did so by logging a support call and getting it done - with that UI, you wont see those toggles but rather just whcih access on which products and also if a users is active or not (suspended/deactivated)

Hope that helps.

[Fernando Eugênio da Silva]

@thorngje 

You can use this Endpoint  for REST API to add a User in Jira Group: /rest/api/3/group/user?groupId={groupId}

REST API Documentation - Add Group User

Basically, Users tagged as 'Jira Service Management - Agent' are users who has a license for your Jira Service Management product. If you use a REST API to add this user in a group who grant access for Jira Service Management, automatically the user will be tagged as Agent in your User Management.

Regards,

Fernando