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Jira Service Management
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Is it possible to have smart fields that only appear when certain selections are made?
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Hi folks, Is it possible to create an Automation that disables an account if it was not active for a while? E.g. users that have never activated their account or users that have not opened ...
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We plan to migrate service project and it complete configuration from current tenet to another tenet. Looking automate solution to complete migration. Please advise.
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Yesterday I performed a test migration of a Jira Service Management project from a Jira Server to the Cloud site. When the migration was finished as it is shown in the images attached below: ...
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I have a client who has several areas to be worked on: new features inside an Epic and several other bugs or changes from different areas. The client has different contact people that review the work...
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Hello everyone I'd like to create an automation which would change the status of a Service Management Ticket when its linked Software project tickets (tickets from different softwa...
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Hi, I am using /rest/servicedeskapi/request" params = { "serviceDeskId": 1 "jql": '"cf[10000]" = "test"' } this is not filtering the output data. The same jql is working in Jira...
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Hi Everyone, I am facing an issue to clear the value while doing cascading. Two fields on the form A & B. Field B value depends on Field A. While changing Field A value the field B valu...
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We're setting up Jira Service Management. I've got some request types with new issue forms that work for us, so the portal on the web works well. We have a few field technicians who will need to rais...
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I have deleted an account from Jira Admin page - Managed Accounts section, which was with email abc@domain.com. As per the meesgae, this account deletion will happen completely after 14 days. ...
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Problem is happening every few days. JSD instance hosted on AWS is experiencing high CPU then becomes unresponsive, which requires reboot. Jira Service Management 4.20.8 Jira S...
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Hey Team, I have a project in normal Jira, based on an issue type created on this board, I wanted to create create a Maintainance or a Freeze Window in a service desk project. E.g. I ...
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I'd like to restrict the majority of our portal customers to only be able to view the issues that they submit themselves. When I have their Organization linked to the ticket, these users are ab...
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Hello, I'm trying to add the text from a date-picker custom field into the Subject Text Field (both from within same issue form). What are the parameters that I need for bringing this into the field...
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I have tickets in a Service Management project (Project 1) that, depending on status, will auto-create a new ticket in a Jira Software project (Project 2), and carry over certain values from the orig...
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I cannot figure out for the life of me how to create an automation to move an issue containing Harbor to the Harbor Board. Can someone please assist. I tried cloning the issue and deletin...
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Hello community! I'm really hoping there are some experts here that can help me out because I am drowning and I can't figure out what to do. Our UI for JS and JSM don't align with any of the help do...
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How is there a way to allow external domains to create email request tickets. Whenever I email from an external domain to our support address I just get the following error in the logs "Sorry, self-s...
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Hello, I am trying to track days issues are spent in a column. I can see dots when I look at a board view but where do I find that info in reports. The control chart seems to have what I nee...
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Hello, Our application security team has flagged the JSD widget as an issue. The complaint is about sub-resource integrity for the embed.js script from Atlassian. The recommendation is to add i...
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What is the best way to bulk share tickets with a specific customer? I have about 100 tickets and tried to do a bulk change, but didn't' see a way to bulk share. Thanks.
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Hello team, I am about to make a migration between two projects , team manage, to a company manage project. I am concern about doing a bulk move or export import in regards to if the content of the ...
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We're about to go live with JSM for managing our support desk but there's one piece of functionality lacking out of the box that I can't find a solution to and I'm wondering what methods others have ...
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Hello JSM community, I currently have a super simple TEAM-OWNED (self-contained) JSM project with one request type. I initially created it without using the forms functionality. The issue creation i...
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