Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi I would like to emit an HTTP Request on an asset creation / update / deletion, with all information related to the asset AND the event type (create / update / delete), but I don' find any informa...
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Hello! My team and I provide Customer and Tech Support for our company's App. I wanted to know if there's a way for our clients to easily view all open tickets/issues for their accounts. Essentially,...
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Hi! I wanted to attach a Google docs in my form. This way the customer download the doc, make the modifications needed and then submit again by attaching. Is it possible for JSM cloud?
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Hi, Is there a way to move a bulk of tickets from my JSM project to another project?
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Hello everyone, I'm trying to create a JQL query to retrieve all issues that were created one week ago and also had some update activity during the same timeframe. I've tried using the created and u...
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We're currently looking at using Jira Service Management for our customer facing support desk software, but we have a requirement that some of our customer data needs to be stored in EU, and some nee...
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Hi, we create our cloud resources all via Terraform. When Terraform has created a server in the cloud environment, it also adds the server to our monitor software with the correct settings. We want...
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Hello. I have a customer who wants to know when a Jira ticket is made by anyone at their company. We take phone calls to create tickets. We also have our customers send in emails that gen...
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hi! I want to take a newly created form and overwrite an existing request type with it. I assume the stories or issue types that the previous request type created will not be impacted by...
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Currently whenever a customer visits our support page to submit a request (after logging in), a custom field Customer Organization is populated based on the user's email domain. Is there a way ...
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Hi! We are using JSM today and we have a setup where our (B2B) customers are Organizations in JSM and when our customers are registering tickets they have their own login to follow their own issues ...
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Hi Team, Kindly need your help. We are connecting Jira to our internal exchange on port IMAPS & it was working fine. Suddenly, We are having a fluctuating situation for the connection. Gives ...
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Hi, There doesn't seem to be a way to use rich text or wiki formatting options for default values of paragraph type fields in JSM Forms. It is quite problematic for me, it forces me to create a bunc...
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Hey guys I'm having troubles creating report for first response time, from the moment an agent has assigned himself to a ticket to the moment the ticket is set to waiting for customer or resolved. C...
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I have tried to find the answer here in the community and tested some automations but I don't get it to work. I have created a service desk project where request can be created using the porta...
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Hi All, I am trying to create a automation rule that Auto-Closes Tickets, with a Status of "Waiting For Customer" when we have not received an update after 10days, but want to exclude certain r...
1,774 views 3 0 Deleted user May 10, 2023 -
Hi Jira Community, I'm looking for help on creating a service project for our HR team. And due to the sensitive nature of it being a HR ticketing system,their needs to be very limited access on the ...
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Hi Team, I'd like to know if the the end-users could set a default view on their Help Center portal. For example, when I click on requests created by me I see an option to filter the requests...
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I would like to ask if we have the ability to create a group in JSM project and inside the issues can mention them to receive a short notice from it. Also i would like to add that there is no w...
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How often in those support?? The checklists in the task do not work - just a white screen in its place. All the checklists in the project have flown !!!!!!!!!!
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Hi, I would like to setup SLA based on Request type, but when I set the query, it can't work. Anybody can help me how to setup SLA per Request Type? Will appreciate your answer. Thank you.
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Hi, We use service desk to manage a diverse range of service requests from our users. Many of these relate to issues raised against internally developed systems predominantly with a user base of int...
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Good day Guys is there a way to create a custom report that can be downloaded on a monthly basis that reflects all of the following in one document SLA - showing past year by month SLA met vs breac...
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Dear Service Desk Team, I am writing to request your assistance in enabling the "Shared with ALL (remove)" feature for our project. We currently have a need to share certain items with all users in ...
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Dear Community, Insight: I want to calculate the sum of 2 field and copy the result on 3rd field in Jira Insight. I have 2 attributes value and their sum I wants to copy in 3rd how i can do that ? ...
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