Customer satisfaction is send out while ticket is not resolved

[Pim Vincentie]

Hi community!

In many occasions we'd like to prevent the email notification send out to the reporter. As it generates a lot of over head. 

I already implemented a custom transition with a post function that doesn't trigger the generic event. Preventing emails to send. With the goals to close tickets without notification to the reporter.

The resolution isn't set (kept blank), but satisfaction mails however are being send. Anyone an idea how to solve that? In the satisfaction area it is 

Thanks!

[John Funk]

Hi Pim,

Are you sure the Resolution is not getting set? I don't see how/why the Satisfaction email would get sent without the Resolution getting set. Please check the history of the issue to see if something is there.