Community resources
Community resources
Community resources
- Community
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- Jira Service Management
- Questions
Jira Service Management
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Hi there, I have been testing Discovery just on my own laptop (Windows 10) and I am coming up with a number of 0 object types. Application, User, Group are all coming back with no results and ...
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Hello I am new to Jira. Looking to make it memorable and productive.
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Hello All, I created a rule for when an issue is created AND approved AND a custom field = xyz THEN assign due date {{now.plusBusinessDays(5)}}. This current configuration is not working. Any ...
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Hello everyone, I am migration our server instance to the cloud and I am having issues with setting up the service management project correctly. The goal is, that the script runner script should se...
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Hello Everyone, How can I display the individual ticket queues for Helpdesk support personnel so I can compare various metrics of performance? Thanks in advance.
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is it possoble to store user data in the user profile instead of fetching datas per ticket?
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We are looking transferring our asset management to JSM. I'm curious to know how other clients have used the premium subscription to track software licenses as an asset. What kind of criteria are the...
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Hello Community, I would like to ask if someone could guide me to how I update the "executive view" of our current project discovery board to include project status colors other than the three major...
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Hello Everyone, My organization is running into an issue where we cannot add our user to "Jira Service Management - Customer" access only. When we add our users to "Jira Service Ma...
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Hi, I created a template for customers who create Incident tickets. I included a field for the emergency level. I would like to have some sort of pop-up or something that explains what we are consi...
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Hello! I would like to know how I can declare a state of my flowchart as closed, since I saw that there were two types of "in progress" state, "In progress" and "ready". But in my statuses that are w...
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I create a ticket in Jira Service Management, but it is not shown in the queue. However, I see it in the Backlog Priotization, so it has in fact been created. What do I need to do, to see it i...
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Good Day We're using Atlassian Cloud offerings, so Jira, Confluence, Bitbucket and Service Manager. I want to set up our customer service team to control and access Jira Service Management, but...
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in request type configuration is it possible to move farm into field section on top example 1- summary 2- description 3-assignee 4-farm( implemented)| i need farm on 2 posi...
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What's the best way to do this? Thanks.
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Hi, Any idea whether Atlassian is planning to develop AI theme analysis ? or AI options to assign and automatically identify problems solving? Many Thanks
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We're making use of the webhook on deletion of issues to preserve this information outside of JIRA. We have been developing this with a demo JSON that's being sent by Atlassian on the deletion of a t...
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Hello Community, asking if there is anyone with some experience using JEMH. I have a bunch of projects using JEMH to handle the emails, and just create a new one. But, the dif...
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We do not yet want customers to have access to any portal. We will just be communicating with them via email. This is not my decision but I have to work with it. I realise that JSM should be used in ...
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Hi All We recently found that the priority in the jira project was abnormal, before the default was "Medium", now the default is "Blocker", most of the projects in our project use the system default...
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I am getting the below error in rest API call for getting the list of users from the specific group. { "errorMessages": [ ...
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Dear All, I have to move to another Jira cloud and I'm looking for a solution for migrate all of my portal only customers and their requests. There will be a brand new customer portal. Is the...
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Hello All, Is it possible in JIRA SM Cloud, to disable the ability to copy dashboards and / or filters? There may be occasion where we would not want our users to make copies of certain objects. T...
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Hi all, I wanted to make Assignee field read-only and only editable during particular status. I created screens for these selected status and added the Assignee field. Then I removed the Assignee fi...
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Hi When I edit a internal comment and change it to "reply to customer" there is no notification send to the customer. Is this by design? If yes is there a workaround or configuration to ensure th...
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Atlassian Community Events
| User | Count |
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| 27 | |
| 10 | |
| 8 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
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| 6 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |