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Jira Service Management
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Hello. I am currently conducting an interlocking test for customers who use Stages and jira. But if I register through Feedback on Stages, I get an error The error sends a message Oops, you've fou...
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...orkflowscheme-id-put Problem: I'm setting the value as "updateDraftIfNeeded": true, but still the changes are being made on the active workflow scheme instead of first creating a draft! How can I...
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I have a table within a Jira form. It has 7 columns which is what is required for doing a single row/entry. I want some more real estate as the table is fixed width and cannot be expanded similar to ...
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I am concatenating three custom fields in my issue automation (firstname first letter, middle initial, lastname) to create an email address to include in a sub-task as part of a new user profile.&nbs...
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Trying to find all the places the JMWE is used in our Jira Service Desk. Need to find where it is being used and upgrade to the Automations for Jira. Thanks
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Is there a way to stop having email replies create new tickets? Every time a user submits an email request and we reply in the email or they reply through email it generates a new ticket for...
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Hi, can anyone add some insights what kind of bare minimum infrastructure required to migrate from JSM cloud to JSM data centre variant
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Hello I am trying to find a way to add a smart checklist to subtasks based off the subtasks name. I have tried a few different directions but either a single checklist will show ...
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We are running into intermittent issue where service portal customers are unable to see issues in the service portal for created by me, request participants and organization. It seems like the common...
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Hi, Which are the the minimal permission (only access to to jira service management)? Are these six ones? Browse Projects: This permission allows users to view and access the project...
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Automate a specific form to export all form submissions monthly. I have been asked to automate our form responses monthly. The ask is to export all responses for a specific form to be exported to ...
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Hi, We would like to assign assignees (via automation) based on their capacity (so for instance a colleague is available for 4 days a week and needs to be assigned twice the amount of tickets than a...
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Hello, I've got a handful of automations. Each one creates a sub-task under a shared parent task. I had to split this automation up because it uses up too much of our processing time. T...
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Hi all! Our service team wants to track the amount of hours worked per customer. For each customer there are contacted hours per month (e.g. 20 hours). Work is managed in separate Jira Service Manag...
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Dears, for certain request type I want to make validation that the reporter uploaded total 7 files with 3 txt and 4 PNG or at least one of them number of files or type of files not global fo...
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Hi All! Is there a way to modify the Jira Asset CSV Import? I wanted to import a CSV file and this contains among others the names of the users. However, they do not have the correct format and thu...
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When a Change Request is created, it doesn't appear that the affected service responder is notified. Is this by design? Am I supposed to set something up in OpsGenie?
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Hi, the scenario is as follows, 100 objects are found with AQL. I want to limit the AQL search and find any 5 objects and make changes to the attributes of these 5 objects. Is there a possibil...
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We have an issue with data download request. Reporting manager has approved but it is still not tick
We have an issue with data download request. Reporting manager has approved but it is still not ticked up.....here we are not understanding that where it need to be ticked up.
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Good day, Trying to assign a case / issue to a user fails with the following error - The 'assignee' field of CDMSON-2 could not be updated. User 'qm:aa8431d9-a7ba-4050-adb8-e673525097e6:f0325c3f-20...
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The time to first response has been put up but it is showing up as breached even though the response
how to solve that issue
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I tried to set up an automation that would send a single email with all qualified issues. I managed to get a list by adding the lookup issue, but I ended up receiving multiple emails each cont...
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The time to first response has been put up but it is showing up as breached even though the response
i added sla for first response ,but still facing the same issue
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...utomated message is sent to the customer. The way we are currently doing it is with an automation that adds a public comment to the ticket, which is then sent by email to the costumer. Depending on t...
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Hi, Is there a way of changing the lenguage of the options in custom fields? The Custom fields types are: - Select List (single choice) - Checkboxes Currently I have everything in spanish, ...
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| September 10, 2025 3:07 PM PDT |