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Jira Service Management
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The customers who post requests on the portals cannot see their requests. We currently have about 30 issues, and none are shown. Even I can't, and i'm the "org admin"... Even the requests / issues...
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Hi, I'm unable to view all JIRA tickets raised by our other team members due to which we are facing lots of back and forth on the tasks. We tried to resolve this issue at our end but unable to find...
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Hello, is there a Solution to scan a QR Codes from Asset Management and Change the User, Status etc. ? We want to automate our storage room and want to use the QR Codes form the Asset Management an...
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Is it possible under one Atlassian account create second "space"/"project" in OpsGenie or its 1 opsgenie per license/plan? Can you provide or direct me to the info on this matter, pleas...
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Hi all, i have a Help Desk project in my Jira Service Management and i'm trying to find out how to set some rules. I manage the issue with two specific fields: ticket type (incident, information, r...
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Hi, when i try to make anything with the plugin, i get "ask the administrator" . Atlassian-jira.log 2023-09-07 07:52:13,909+0200 http-nio-8080-exec-27 ERROR h.rojahn 472x1374x1 gnbulz 172.25.7.250...
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Hi all, This could be a trivial question, but here goes... In JSM, when I open an issue (incident, SR, etc.), I could see on top of the view something like "...raised this request via Jira" or "via...
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I am doing customer registration automation at JSM. 1. Existing registered customers request to register new customers in portal 2. Automate customer registration This could have been done e...
1,386 views 5 0 Deleted user September 6, 2023 -
Hi Community :) I am trying to create an automation in which, if user 1 is mentioned in the ticket comment then they will receive the notification in slack channel 1, and if user 2 is mentioned in t...
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Hello! We are using Jira Service Management Cloud and have an open public facing portal. We are looking to add a FAQ (~3k characters) to the bottom half of that page. I have published an...
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Dear Community, Here is my problem: I have an Insight Object that have an attribute having the cardinality "unlimited"; meaning that it can contains more than one value. Now, I would like to update...
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Gostaria de saber se existe uma opção que não permite a abertura de uma nova solicitação, caso o usuário tenha uma pesquisa de satisfação (CSAT) pendente de avaliação.
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We have an existing service desk where all 8 members of the department are licensed as agents, but generally only 2 of them interact with requesters. The team is looking to rework their setup so tha...
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Dear Community Members, I have a question regarding forms, specifically related to the multiple user select field. We've initiated a project in which we aim to grant a select group of individuals t...
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Can we see and analyze 2 projects and their timeline impact using big picture if the same set of teams are working on 2 or more projects simultaneously
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I have a service desk for requests for lab work internal to our company. We gather information in the issue relating to the request and the work that was completed. I'd like to use Forms to auto-gene...
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A client in our organization uses the time tracking features. We have the Harvester app by Strategery Solutions (https://marketplace.atlassian.com/apps/1219223/harvester-real-time-tracking?hosting=se...
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Hola! Quiero utilizar el campo que se visualiza en las incidencias de tipo Epicas (adjunto imagen) para obtener un filtro a fin de implementarlo en un panel. Me podrían indicar cual es el campo a ut...
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We have a Customer Service Desk that is linked to a Confluence Knowledge Base. Is there any way to expose the Confluence content tree on the customer facing service desk so that customers ca...
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Opsgenie is integrated into Jira Service Management (JSM) forms. When a form is submitted with a priority level of P1, Opsgenie automatically generates an alert. Now, here's where the issue ...
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Hello, we are working intensiv with forms in our Servicedesks. When a form is submitted, we create a new pdf for saving the current status. These PDF gets unique names with the date and time stemp...
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Hey there, we're looking to implement JSM for our support needs and use O365 email exchange server to host our mailbox. MS appear to have a hard limit of 10k emails in a 24 hour period which we want ...
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We have a multi-lingual workforce and need to allow multi-language translations for our service portal & projects. I see instruction for adding languages to service projects, but how do we add to...
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Hi all, this topic ist about best practices, experiences and pitfalls while managing your users and customers of Jira service Management and Jira Software. While we have had a clear guideli...
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Please guide on how to add data validation to custom field without adding 3rd party apps. For example - if field is mobile number, it should only accept 10 digits If field is email address: ...
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| September 9, 2025 11:40 AM PDT |