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Jira Service Management
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I created an automation rule that when a Jira is created, it pre populates the Desc field. The rule works but after so many hours it says it works but fails to update te Desc field. However, audit sa...
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Assets disappears from my ribbon bar occasionally. Anyone know why this happens? We use this for our asset mgmt / CMDB and would like to rely on this for our accurate reference but lately...
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We are looking to track location of physical assets, as well as software versions etc and need a tool which can capture and update the CMDB as and when it spots changes. I believe ther...
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Hi, I need to create asset in Jira through rest API with object attribute type "Project". The have attached the image below, what is payload i need to add to pass the project value to jira...
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Hi, in my project I'm tring to filter an asset custom field with another asset custom field but I receive "no options" as result. My new custom field retrieve datas from Azienda...
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Hi, in my project I'm tring to filter an asset custom field with another asset custom field but I receive "no options" as result. My new custom field retrieve datas from Azienda...
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Hi Community, Is there a way to automatically clone created cards in a Service Project in Jira Service Management to a board of a team-managed project in Jira Software (without installing an...
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Dear Atlassian Community, We have noticed that for some issues, up to 15 KB related articles are presented for an issue. For others, between 1 and 3. Is there a setting that can be used to limit the...
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I need to remove and edit these fields that always open next to the ticket
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Hello team, I have 2 service management projects, one risk1 and the other risk2 with 2 different portals obviously and each of them with each own form; Is there a way in the customer portal...
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Hello dear Atlassian Community, I want to make my Jira automation rules more dynamic by storing smart values in Assets. I don't think it can be done but I'd like your insights about this idea. Le...
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It appears that I have access to create a ticket but don't have the agent access.. User experiencing above error. How to fix it.
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Is there a way to identify the name or an identifier of the transition that triggered the Issue Updated Listener? I can determine the change in status, but have a number of transitions going into on...
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I am trying to lookup issues in the same project with different issue types. The first IssueType = Staff Expense Approvals and the second issueType = Staff Expenses (this is just an issue type ...
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Hi Team, I think it's better to ask the questions here and I found this community useful. So coming to the issues. Our team is facing issues with JIRA by certain issue. Coming to the story,...
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I have access to Jira but I can't access this link https://alightclientteams.atlassian.net/jira/software/c/projects/JS/boards/109 It says I don't have access but I have applied and got the acces...
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Hi Have anybody allready built some script that when Value x have priority low, then Jira Service Management ticket automatically fill it for support. Right now user have to fill it manually even th...
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Hello, I want to create automation where it will search if there are 2 participants added (let's suppose "A" and "B") in request participants then I will check condition (If any of them like "A" or ...
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Hello, Is it possible to send all external comments to a customer? Now they only get the most recent comment and a description of the issue. If they want to see what we said earlier they need to loo...
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hi everyone, is there a plugin that allows salary management in JSM or JWM?
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I didn't find the answer to this question, but I did resolve it, so it might be beneficial to share it. When I use {{issue:key}} and any field in the format {{issue:<<attribute>>}} the e...
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Hello, We have a rule triggered by an incoming webhook which creates a ticket and if the reporter user (comes in a custom field in the webhook) does not exists it creates it and should set him as th...
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We are having intermittent issues with email requests not being picked up, it will randomly not pick up requests emailed in to our Outlook inbox. I've checked the customers section of Jira and those...
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Hi, I am exploring on Customer Satisfaction In Jira Service Management. I have enabled CSAT feedback. In the site it is mentioned as "When you resolve a request, your customer will receive an email ...
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Hello, We want to implement a solution for a project to notify the requestor/reporter that their issue has been moved to the status Waiting for Customer. Although an email is sent notifying of the c...
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