Hello, We are currently looking for a way to verify a users' identity. For example, when a user calls the service desk, techs need to verify that this person is who they say they are. Are there any known methods to perform this verification? Is there a way to work this into Jira using an SMS code or something similar? Suggestions are welcome.

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End User Identity Verification Method

End User Identity Verification Method

Hello,

We are currently looking for a way to verify a users' identity. For example, when a user calls the service desk, techs need to verify that this person is who they say they are.

Are there any known methods to perform this verification?
Is there a way to work this into Jira using an SMS code or something similar?

Suggestions are welcome.

1 answer

1 accepted

1 vote

Answer accepted

What application are you looking for this verification? I.e is it in an MSP environment? Do you have a PSA?

Look at MSP process. They have multiple modalities for this and it all initiates and is logged with PSA.

MSPprocess.com

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End User Identity Verification Method