Not able to edit automation though I am the owner

[Mukesh Ojha]

I am an admin on the service desk project, a few times back I created a global automation, but currently, I am not able to edit and publish it. I tried seeking help from the JIRA admin in my organization as well but he was also not able to provide me access. Can anyone help me with this?

[Ste Wright]

Hi @Mukesh Ojha 

A few things you can try/check...

• Clone; the rule, and see if this lets you edit/publish
• Assuming you're not a Product Admin, check the rule is not multi-Project or Global - these rules are only editable by Product Admins (i.e Jira Admins). If you're not one, the rule needs to be single Project, in a Project you have Project Admin permissions.
• Check Project Admin editing of rules is still active. Your Jira Admin will need to check this...
  • Go to Settings (cog icon in top-right) > System
  • Select Global Automation from the left-hand menu
  • In the top-right, select the breadcrumbs (...) > Global Configuration
  • Ensure the checkbox "Allow project administrators to manage project rules." is checked
  • Also, ensure if Groups are set users must be a member of, you are a member of one of those Groups

Let us know if any of these work!

Ste

[Asha Goyal]

Hi @Mukesh Ojha 

Welcome to the community .Can you please check this box on the rule and let us know what option is selected?

And Please refer below link for Automation permissions

https://support.atlassian.com/cloud-automation/docs/permissions-required-for-jira-cloud-automation-rules/

Please accept the answer if it solves your problem.

Thanks

[Mukesh Ojha]

Sure, please check the screenshot below:

[Mukesh Ojha]

Also tried changing this to All admins but no luck.