Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi, I'd like to use JSM for creating preventative maintenance (PM) issues on a trailing schedule (sometimes also called floating or shadow PMs) for facilities maintenance staff. For example, I'...
-
I am trying to set up regular issue generation for regular maintenance tasks. In my IT service project I have set up a rule to generate a new issue and then send a notification to Slack. It runs corr...
-
Hi All, I am running an automated email from JSM, but whenever I run the rule and send to a group email address with an underscore in it, we never receive the email. It says the rule ran successful...
-
Hi all, I would like to ask you if there is a way to use an external knowledge base like GetGuru with JSM Cloud. If the only option offred is to use Confluence, is there a way to sync or migrate all...
-
Hi, I'm trying to create a validator using JMWE which would ensure that a comment entered during a transition is not an external/public comment, but an internal comment instead. Basically, how t...
-
Within JSM, under my Project then in "Organizations", I'm limited to only "text" detail types and the responding field is restricted to 255 characters. Will the detail fields be updated to s...
-
We're trying to accomplish the following: When an asset is added to a Jira issue using a custom field We want to query a field from within the asset record and populate a field in the issue For ...
-
Hi Team, I tried with the below endpoint https://your-domain.atlassian.net/rest/api/3/search?jql=type=Request i am getting 403 error, i have api token also. Just let me know, if any other permiss...
-
Having trouble creating service management project. All the templates seem to be designed for customers initiating tickets/requests for the work team. I am looking for a solution where the work tea...
-
I'm new here can someone give me some details about what I need to do..
-
Hi folks, How can i copy the content of a ticket and publish it into a confluence page once a ticket is transitioned to Done status? We are using Jira Service Management - Data Center edition, and ...
-
Can we enable SSO login for external clients in JIRA, I am on Standard subscription of JIRA and SSO is already enabled for my internal users. Can we enable it for both external and internal without ...
-
I have a project in JSM in my organization account and I have some minor changes in the view pattern. When we set up the approval, we receive a mail in which, when the approver clicks on the "view r...
-
I am trying to define the parent and child fields while creating the Jira ticket using Groovy pipeline but it keeps getting failed due to the below error. The child field dropdown gets chang...
-
Dear community! I`m new here so hope for your help:) We have a Scriptrunner Listener for linking Jira issues based on custom field value. This is made for our Agents so that if one customer makes ne...
-
Hello All. I've had multiple clients ask if it is possible to bookmark or add themselves as watchers to knowledge articles searchable via the Customer Portal. These clients previously had direct acc...
-
We are looking to enable MFA/SSO for our customers As per the document - https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/ , in the section T...
-
Hi, I need to maintain Created by/ Updated by field in Jira But I am unable to set the created and updated person in it. Is there any OOTB feature to achieve it ??
-
As soon as i hit create. Tried on two different networks and two different browsers.
-
I have Integrated service now and Jira when I Insert or update any incident in Jira I am Unable to get the logged in user who modify the incident details. Is there any way to get the logged in...
-
Hi Team, We have created a JSM project in our organization and added 3 approval stages. So how do the approvals work ? I don't want him as agents, I want to give him a access to our organi...
-
Hi Team, My requirement is to get the status of the Agent whether the Agent is working or on leave. If the agent is on leave then the customer request should be assigned to the next available agent...
-
Hi Atlassian. We are having trouble preparing to migrate to the Cloud. Have a 403 error - Error. The request could not be satisfied when we start Prepare your apps. Our server is pinging/connectin...
-
I want to get the inbound reference count for an object in an asset. Is it possible to retrieve using asset smart value in JSM automation? I understand that it can be obtained from the API.
-
Currently I want to try some automation for tickets generated via email, so I have configured under sandbox. But after the email connection is successful, when there is an incoming mail, the ticket ...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| Friday | ||
| Thursday | ||
| Thursday | ||
| Tuesday | ||
| July 11, 2025 4:42 AM PDT |