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Jira Service Management
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Hi I can see there are connections to link Jira Service management to Teams/Slack are there any plans to link to Google Chat in the pipeline?. Or any instructions on how to do this? Thanks ...
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Hey all, we are using customer portals to handle requests from customers. Each portal is supposed to show a certain text. Unfortunately, in most browsers and on most accounts, this text does not sho...
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Hi all, Our project is nearing project key XYZ-99999. Will it go beyond the 99999 sequence? Is the project key (number) sequence have a limit? Regards,
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hello friends, as per my requirement, when Support team empty or Changes then assignee should be empty. please help me to configure the requirement.
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Hi Team, I am creating a request form in a service project. I have a requirement to add a note/comment between 2 fields. This is more like an instruction for the users who would use this for...
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Currently, we only have email notifications on for when one of our agents leave a public comment (aka respond) to a customer. However, all of these emails start off with "Agent Name Commented:" ...
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I have a project that accepts email requests and sometimes people CC that email address and those emails it should not create a ticket. Is there a setting or an automation I could create that says if...
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Hello community, I am writing to you because I have a question. I have a project in which when a new issue is created, the email is not sent to the client (reporter), however the assignee receives...
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Hello Jira community I am an administrator in two Jiras projects. I built the Help Center portal myself, but now when I want to change the banner in the Portal I get this message that I dont have ac...
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This may be a silly question but, I am looking for a simple way to set up a way for folks internal to our company to submit ideas for new features and functions to existing and new products on the dr...
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Hi all, I'm not receiving email notifications for only some type of requests. My notification schema is set to send emails when issues are created to our support group of which I am part of. However...
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Hi guys, We have just enabled JSM on our account. We only wanted to trial the free tier but of course we were forced onto standard sigh I have tried to downgrade but we have somehow automatically b...
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Hello, I've set a forms so my customer can enter some quantity item to order. exemple: Laptop qty (key field = 'laptop-qty') It's not a Jira custom field as I would have 200 custom fie...
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Hi there, When i make a comment on a ticket the email is sent to the requestor but i am not sure how to edit the email label so its a little more professional! (see image). Any ...
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Hi folks, We want to use a Formular as an Orderform for (Paper)Business Cards. In the Ordner form are fields for Name, position, needed Number of Cards etc. Whenever a Ticket is released in t...
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Trate de seguir este procedimiento Configuring Jira Service Management approvals | Administering Jira applications Data Center and Server 9.11 | Atlassian Documentation, pero no me aparece la op...
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Could someone tell what is wrong with this filter? type = Incident AND priority in ("High", "Very High") AND ("Product Type" = "On-premise" OR "Product Type" = "Public Cloud") AND status = Open ...
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Hello. Has anyone ever migrated Cherwell to JSM? Was there a soecific tool that was used?
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I am very new to using JIRA and would benefit from some guidance regarding a customer request. We have a REST API that is capturing RPA data on behalf of our client. The event data is being manage...
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Hi As an Account manager, I would like to be able to "subscribe" to several organisations to be notified each time they open a ticket At the moment I can only start watching Tickets after s...
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I have a question about automating JIRA service management. Are there any documents that describe processes that cannot be achieved through automation? For example, repeated processing is not possib...
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Hello to all of you. I am trying an automation from a ticket (SD) to a linked ticket (DEV). Already worked correctly, I leave the automation working. But we want to go a little further and...
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Hi, I am having a problem with @-mention. When editing the Description field of an existing issue, the list of users pops up after pressing '@'. But when creating a new issue, I am instead aske...
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Hello, Is there any documentation anywhere (or maybe an internal way to find out via the DB, logs or scriptrunner) to tell me which embedded version of Crowd is in each version of each product? &nb...
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Hi I can't figure out how to get the sub tasks to auto assign to the same owner as the parent task, at the moment they're unassigned when set up, and the concern is that they'll be miss...
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Atlassian Community Events
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| 12 | |
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| 7 hours ago | ||
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |