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Jira Service Management
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Bom dia, É possível configurar de alguma forma, para que os prints enviados pelos clientes apareçam junto ao campo de texto? No exemplo da imagem abaixo de "Sample:" colei o print de uma imagem, po...
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I have 4 different SLA's in a large project where 2 to 4 automations will comment or transition to close the issues based on which SLA's have been breached or are about to breach. My question is on ...
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Hello, Checking for best practice when searching for inactive or duplicate users. I currently run a report via system gear and User Mgmt.. This is useful, however I wanted to know...
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Hi, We are looking into Opsgenie usage and the roles that we have defined in Opsgenie. I was wondering what Atlassian suggests best practise when it comes to license usage. A example scenario: A ...
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Hi there, Im trying my first steps with Microsoft Power Automation and having issues to connect with Jira. Does this function only works for Jira Premium members? Thanky for your help!
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Hi, for customer portal configuration I'm creating 2 different asset type (Contatti and Edificio), the first asset reppresent people and the second one the building. For the Con...
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I have created a new project and they are linked with all clients, i need remove the clients in mass
How i do it ? and do I also need to remove this automation of always adding all customers? (By chance, when creating the project, did I select an option)?
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Hi everyone. I would like to block/prevent the transition of a subtask from "to do" to "in progress" when the parent task is not yet to be worked on. That means if I want to move the subtask ...
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I want to know if I can choose which fields show on the "Create Issue from Jira Cloud' form? I've got a LOT of fields here and I'd love to be able to exclude a number of them. Anyone out there got a...
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Hi Team Our secret for this OIDC service had expired and a new one was created, but we will still getting the same error message even after updating the secret key under Authentication methods. 1 -...
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If the person who opened the request in the portal is test user, what is the scriptrunner behavior code that makes the company name field X as soon as she enters the request type field?
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Hi community, We have 2 Jira Cloud URLs. The produsts are Jira software and Jira service management. And we want to change it with url we already took. But when I tried to do that It warned...
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Hi team, I have service project where we have setup the request types, the issues types and the workflows for each; For one of the request types called vendor, apart of the employee s...
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Hi Team, I tried with the below endpoint https://your-domain.atlassian.net/rest/api/3/search?jql=type=Request When I tried to use same endpoint, i am getting 403 error, i have api token too. Just...
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I have created an automation to have a Master request and clone from it tickets (at creation point), the clones are based on specific field. How, after the ticket is created, can I keep Master reque...
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Buenos dias, Estoy tratando de compartir com una empresa externa un proyecto y solo pueda ver ese proyecto y gestiones tickets. soy nuevo en bonito mundo de jira.
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So I have different scenarios here which requires multiple steps approval. I was thinking what is the best way to do it. Right now I hope to stick with everything inside the same workflow, so I am no...
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I have request type hidden from the portal and all the requests is created by the automation and there is a status require approval from the customer Is there a way to shows this request only for th...
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Hi all, Last weekend, we updated Jira and JSM to the latest LTS versions: Jira Software and Jira Core from v8.20.2 to v9.4.8 Jira Service Management from v4.20.2 to v5.4.8 Everything is w...
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From the rules I do understand that email headers link mails being re-used to original calls. We are having a hard time getting users to understand this. Is there not a way to include a r...
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I have a procurement project where, upon a user request, it must go through two stages: PR and PO. In the workflow for the PR stage, the request must first go through approval by the requester's mana...
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Hi all, since 2 month we are receiving notification mails like: "XY has joined your Jira Service Management". We didnt get them the month before. We invite the users without r...
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I have just signed up for a new free instance of Jira Service Management. After the site was created I am presented with a page that says "Welcome to Jira Service Management" and a single "Create pro...
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Hi there and thanks in advance for reading and responding! Any and all input is welcome! Our company just started with Jira Cloud. We have an internal Jira service desk project for DevOp...
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guys. how we can Integration between Azure Active Directory to JIRA user provision ?
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| July 11, 2025 4:42 AM PDT |