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Jira Service Management
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Hello, I am attempting to create an automation that generates a number of sub-tasks equal to the amount of selected components. More specifically, there is a parent ticket in which the repor...
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Hello, We were hoping to fully migrate to Jira Cloud but I'm seriously starting to have second thoughts because clearly the support that we are paying just isn't there. I've had a support ticket op...
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I have created a list of approvers using a select list (single choice) to cater to our users using Slack which easy for our team to create a request and have limited choices on the approver's list.&n...
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Hello I'm trying to create two knowledge spaces within our Jira, i need one to be completely private where only registered employees can access and the other can be an open client friendly site wher...
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Hi Is there a way to send automatic reply to user when he/she is add comment (via email or via portal) to closed tickets? I answer to myself - yes it is possible. But I have problem, that user will ...
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Hello, I have the same question only that the automation must be done in the asset section of Jira Service Management and not in the automation section of the project. It is basically about a sim...
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Is it possible to have a single portal for both internal and external customers, where internal cust
Hey there, I've got a question about the JSM Help Center. Is it possible to have a single portal for both internal and external customers, where internal customers see one set of options and external...
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Hello, Looking for best practices, examples, or ideas from other organizations on ways to keep a project intake process and Epic (project) workflow simple and effective. I'll put our process below f...
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We use 3 custom fields on a same Issue Type(named Problem) but with different Request Types. Request Type: Micro > CustomField_1 Request Type: System > CustomField_2 Request Type: Infra...
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Is there a way to set the number of approvers from a specific group? I don't believe it's not possible 😅
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I have a situation that I have a helpdesk on cloud and a support board on jira server. It is an absolute nightmare trying to keep them both synchronised and I have over 100 users (most contractors fo...
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Hola Comunidad, Favor si podrían guiarme, estoy necesitando crear alguna regla o condición que limite la creación de ciertos tipos de incidencias para por ejemplo, solo el Admin, solo el sis...
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I am trying to create a Jira ticket that automatically creates an Azure Devops story. We are using this app: https://marketplace.atlassian.com/apps/1223931/azure-devops-for-jira-integration-migration...
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Hello guys, i need your help please i already have a project HR with an automation of tickets openeds for routin tasks At the moment, tickets are opening automatically and taking ...
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Hi Team, I am customer to some other organization, i want to raise a request in their customer portal on a issue. i raised a Request using rest api. Below was the endpoint. Endpoint : https...
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Hi all, I have created a number of request forms for various issue types. For one of the request forms, I have added required fields that only applies to that specific issue type request form....
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I created an automation and its working fine. But the issues is, it is copying the Asset fields value but also copying the Asset field Key. I want to copy only the value. In Automation Summar...
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I created an automation and its working fine. But the issues is, it is copying the Asset fields value but also copying the Asset field Key. I want to copy only the value. In Automation Summar...
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Hi I cant't find a cloud add-on CSAT offers a popup when solving a ticket Do you use one and which ? Bets regards
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I was previously able to attach a PDF to a canned response, and it would successfully attach when inserting the response into issues. I am trying to do it again for a different canned response and am...
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Hi Team, We were working on a Jira Enterprise for our project. The problem is about giving approvals from Service Desk Customers. We are trying for methods for giving approval access to a customer...
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Hi Team, We were working on a Jira Enterprise for our project. The problem is about giving approvals from Service Desk Customers. We are trying for methods for giving approval access to a customer...
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Bom dia, É possível configurar de alguma forma, para que os prints enviados pelos clientes apareçam junto ao campo de texto? No exemplo da imagem abaixo de "Sample:" colei o print de uma imagem, po...
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I have 4 different SLA's in a large project where 2 to 4 automations will comment or transition to close the issues based on which SLA's have been breached or are about to breach. My question is on ...
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Hello, Checking for best practice when searching for inactive or duplicate users. I currently run a report via system gear and User Mgmt.. This is useful, however I wanted to know...
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