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Emailing watchers when an issue changes and including details of all changes

RH December 5, 2023

I know how to set up an automation rule to email watchers but I have not worked out how to include, within the body of the email, the details of the changes that occurred.

Using the {{fieldChange}} smart value will only show the most recent change, and I don't believe can be used to display the actual name of the field, just the to and from values.

{{changelog}} only works for certain fields and you have to know what those fields are in advance. So neither of these smart values are quite giving me what I need.

I just want an email that is triggered when the issue is updated and I want the email to list what was updated. Example:

Hi Dave

Issue TRW-2947 has been updated!

The Department field changed from Sales to Marketing.

The Due Date field changed from 11/2/24 to 9/3/24.

The Cost Center field changed from 0 to 123-456-789.

Have a nice day!

I want the rule to be intelligent enough to be able to figure out what's changed and list out all the changes, just like above example.

Is this possible in Jira?

Thank you!!!

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