Is any scripting or coding required in JIRA Service Management implementation?

[S Jena]

Hello

As a new explorer of JIRA,

Can we implement JIRA Service management with IN, CR, SR & PM module with only available Plugins in JIRA?

Is their any expertise required in Scripting or Coding language to implement JIRA Service Management?

Need guidance with the available options.

[Marc - Devoteam · Accepted solution]

Hi @Brant Schroeder 

I think fro Incident, Change Request , Service Request and Problem Management.

@S Jena 

Welcome to the community, not you don't need plugins for this.

Jira Service Management can be used ootb for this ITIL proceses.

It is not like other Service Tooling where you have to purchase every module separately, JSM is a one stop shop for these ITIL proceses.

No scripting or coding is required to use the product.

[S Jena]

@Marc - Devoteam Thanks for your input.

I am looking into the steps how to implement JIRA Service Management (JSM) for our client.

Currently our client have JIRA Software cloud available with them.

So i am just finding the steps where to start for the JSM implementation.

Can you please help me with the technical steps?

TIA

S Jena

[Carla Ann Rowland · Accepted solution]

You can run a JIRA project without any special add-ons. Your Jira Instance administrator does need have experience in coding.  It is best to understand the logic and  have some coding background to write filters in JQL (jira query language) and AQL (asset query language). Those two skills are used to build automation inside the JIRA or a Service Desk. 

The service desk project queues and Kanban boards and Scrum boards work off of filters.

Jira and it inclusive tools, like Assets, and Advance Roadmaps are very powerful. 

[S Jena]

Thanks @[deleted] for you valuable information

[Brant Schroeder · Accepted solution]

@S Jena Welcome to the Atlassian community

Can you define what IN, CR, SR & PM modules are?  What does each stand for? IN = .......

You do not need to use any scripting or coding to get Jira Service Management up and running.  I would suggest signing up for the free version and playing around with the application to see how you can use it to meet your business needs.   

[S Jena]

Thanks @Brant Schroeder , i will explore the free version of JIRA.

To describe the modules in details

IN - Incident Management 

CR - Change Requests

SR - Service Requests

PM - Problem Management

[S Jena]

I am looking into the steps how to implement JIRA Service Management (JSM) for our client.

Currently our client have JIRA Software cloud available with them.

So i am just finding the steps where to start for the JSM implementation.

Can you please help me with the technical steps?

TIA

S Jena