How do i set an outgoing Email Address for a Jira Helpdesk Project?

[Sebastian Gerhard]

We are on Jira Helpdesk Cloud SaaS.

I have verified my own Domain name in Atlassian Admin and connected an gmail-account under that domain name in the project settings. 

We receive incoming support emails under the configured email support@ourname.com. 

But when we answer, the outgoing email is support@<ourname>.atlassian.net. 

We would like to send emails from the system under support@<ourdomain>.com 

I cannot find anything in the Project Settings to set another sending-email/domain name, and i cannot imagine that there is no possibility for such an obvious feature request. 
We have a Jira Helpdesk Project running. I think it is a next-gen Project, but i am not really sure since i could not chose between having a next-gen project and a standard? one while setting it up. 

So please tell me - what do i do wrong or where do i have to look ? :D 

Thanks!

[Marc -Devoteam- · Accepted solution]

Hi @Sebastian Gerhard 

If you want all your mails from the system to be from your own domain and not atlassian.net, you need to follow all steps described in the documentation.

add-custom-email-addresses-for-product-notifications 

[Dave Mathijs]

Hi @Sebastian Gerhard 

Please follow these instructions: What are the steps for setting up custom email addresses?