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- Questions
Jira Service Management
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Apesar de tener todos los permisos el Jira Service Managment, el agente no funciona, no puede editarse un campo , hay alguna restricción por ser JIRA SERVICE MANAGMENT?
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I created a SM project and copied the default notification scheme and added the service desk team as a recipient when a work item is created. However, they are not receiving notifications. ...
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I upgraded my standard account to premium trial account to try out the virtual assistant for chatting with customers. Despite reading many articles, I cannot find a way to enable it. Has anyone found...
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Hello, this is more of a best practices question for setting up recurring tasks in Jira. I have created a project specifically for keeping track of IT scheduled tasks - most monthly, all are due a sp...
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Hello, I just discovered the "Set to Recur" functionality for work items, and wanted to know if there is a way to add more values to the "Recur" Dropdown? It only gives four choices, with the m...
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i have created a service management project for customer support and facing the following issues: 1. Unable to add multiple emails in email request configuration 2. The email added is part of a dis...
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The Data Manager Entra ID User Adapter Jobs has been failing to populate the Data Manager since the 1.2.5 release, even though it runs successfully. Previously, increasing the API Limit to 200 resolv...
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We're using assets to track recurring/annual payments. When the renewal date (asset attribute) is within 90 days, I want to create a ticket in our project. Currently, the date range is set for anythi...
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Unable to add customers for portal access invite to JSM as "service desk agent " & as Project admin & Jira admin, This is for users that already have a Jira account on cloud site. just...
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Problem statement: Connect our customers to Jira Service Desk portal to create incidents/service requests. User is Authenticated via Federated through our application portal. Tech Ask: ...
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Hallo, I created new user for access to our Jira Service Management but I receive the attached error. The user has been granted access but still can't login. How can I solve? Thank you
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Please help me create an automation when customer has no reply - Status : waiting for customer - no customer reply (either in internal or public note) within 48 hrs after status change - sen...
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Hello, how can I remove the notificiation in automation? when automation rule updates a field or comment, Jira sends a notification email to the reporter, assignee, or watchers.
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Hi everyone, I’m currently unable to access my Jira site When I try to open it, the page keeps loading and eventually shows this message: I’ve tried refreshing, using incognito mode, and clear...
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This is a knowledge share and potentially a bug report. We have an JSM integration with an AWS SNS. We receive events from AWS and the {{_payload}} contains keys with spaces. Example paylo...
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Hello everyone, Using JSM's auto-suggest feature, is it possible to control the display order and priority of Confluence knowledge by evaluating it based on the number of reactions? For exampl...
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I am trying to add formatting, more specifically rich text or html (ie. hyperlinks) in the Introductions section of the Portal. In Portal Configurations, if I try to add html it displays the raw cod...
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Hi everyone I have a question about a support project in Jira Service Desk. I opened a ticket on behalf of a client, and then: changed the reporter to the client’s account, added a comment menti...
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So even with the permissions, it's not possible to edit it. we try to access to: Projects / Service & Support / Project settings Portal
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I want Rovo agent implementation to be an OKR. However, I need a measure and I want4ed to use ticket deflection metric. How do I measure this?
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Im looking for a way to check with automation if the target start matches 7 days from the current date. If so i would like to flag the Userstory. It al works when i use the start of day withou...
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Using JSM's API's im creating service request on behalf of external customers. Once a ticket is created, the external users receive an email to set the password. If an admin mean while comment...
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Jira developers have deprecated some API endpoints on 1st of October 2025, which consequently impacted the ADF (Azure Data Factory) JIRA connector: https://learn.microsoft.com/en-us/azure/data-facto...
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We have approximately 20 service desk projects. We would like to enforce customer logins for 19 of these service desks but allow customers to raise tickets without logging in for 1 of these. Is this...
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hello the community I would like to access the csat, but I do not know where to find it in the Jira console as I am not an administrator but a simple agent. THANKS
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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| February 5, 2025 9:31 AM PST |