I NEED TO ACTIVATE MY ACCOUNT AGAIN

[MKE]

Product has been deactivated

Your Atlassian Cloud product subscription has been deactivated due to cancellation, and the data will be permanently deleted soon.
Please contact us if you need assistance.

I NEED YOUR SUPPORT >> EXPORT BOARD FROM TRELLO TO JIRA

WHAT ARE THE STEPS ? 

[Jason U]

Hi @Mke,

The message you’re seeing means that your Atlassian Cloud site (Jira/Trello) was deactivated due to subscription cancellation, and your data is now in the grace-period before permanent deletion.

At this stage, only Atlassian Support can reactivate the site — community members cannot access or restore deactivated instances.

What you should do immediately

Open a support ticket here (this is the official route for deactivated Cloud sites):
https://support.atlassian.com/contact

Choose:
Billing, Payments & Subscription → Reactivate my site

Support can restore the site if it is still within the retention window.

About exporting your Trello board to Jira

Once your site is reactivated, you can migrate Trello boards to Jira using one of these supported methods:

1. Built-in Trello → Jira importer
   (Jira: Jira Settings → System → External System Import → Trello)

Docs:
https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-trello/