Automation - Subtask Creation Based on Smart Variables.
Hello Automation Gurus!
We are attempting to create an automation that will add subtasks to a work item on creation, based on some smart variable and summary conditions when the work item is created.
The initial work item is created via email to the service desk, and the following smart variables and issue changes are made (request type set, forms attached, supervisor and department variables created to set Jira Fields):
Afterward, we are utilizing advanced branching to check the summary from the email, which will determine if it is a user creation, transfer, or separation. The Department Smart Variable is then checked, and an appropriate subtask is created.
Below I have attached the conditions which should trigger the subtask creation, with an example. I've highlighted the MyCITC row, as the above screenshot accounts for these subtasks.
While the situation may be somewhat complex, my question is simple: Is this the best practice for performing these types of actions? Are there better solutions? How would you approach or change this?
Any help is greatly appreciated!
1 answer
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