Force customer comment on portal transition

[Mathew Lederman]

Is there a way (workflow plug-ins included) to force customers to add a comment in the pop-up comment box when performing a transition through a JSM portal? I know there's an existing feature request, JSDCLOUD-4922, but considering it's been open since 2017 I'm hoping for a more realistic solution.

[Marc -Devoteam-]

Hi @Mathew Lederman 

No there is not.

There is no option to force users to provide information into a comment on the portal.

There might be options with the app "Actions for Jira Service Management".

[Mathew Lederman]

Yeah, that's what we have today and we're trying to get away from it and move towards more native forms/automation. Unfortunately, not being able to force a comment is a hard requirement and it seems silly to send the user a form just to get a comment.