Reporting on customer details
Raheem Pillay
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Hello,
I am trying to create a filter which filters on the customer details for when a ticket is logged by them (See screenshot). These fields are populated via an API connecting to AD/Entra.
So if I wanted to filter on department or location I want to be able to filter on these fields so I can report/dashboard on it or make a filter to use in a gadget
However when I go to search these filters it does not appear there, nor does it come up when I write a JQL query.
Has anyone ever had a similar issue around this? And if so, how can I report on these fields for reporting?