Cannot create a custom report in JSM project

[Nathan Hutchins]

A user at our company is trying to create some custom reports in their JSM project. The user has full Admin access to the project however cannot see the "Create new report" button. I can see it as a Global admin. From everything I've read online a space/project admin should be enough permissions to create the new report, or am I wrong?

Step 2 of this article doesn't exist for the user: https://support.atlassian.com/jira-service-management-cloud/docs/create-a-new-custom-report/

I've also confirmed that the user is in the Admin permissions group in the project schema. So it's not that either. 

Any ideas what's going on?

[Trudy Claspill]

Hello @Nathan Hutchins 

Has the user been added to the Service Desk Team role in that JSM project?

[Mikael Sandberg]

Does the user in question have a JSM license?