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Jira Service Management
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Basically, we plan to use our email portal as an emergency method of support request, since the portal is sufficient. How/where could I create a rule that all Email submissions automatically get assi...
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Hi, I'm wondering if there's a way to move fields to the top of a Jira ticket, or if there is a way to create an issue action with an accompanying keyboard shortcut? We recently migrated to Jira Cl...
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I have setup an automation to pull approvers from JSM assets based on what is selected. When i select 1 it works but where there are 2 assets it doesnt pull anything. Im sure its to do wi...
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API Keys expiring --- how to fix it?
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Good morning, I'm a bit nervous as I will be conducting my first pricing meting with a client today. I'm not sure what to expect from them or what they'll be expecting from me. Any tips that can be ...
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Hi All, I need to make a change to a notification set up previously by someone else that I believe has been done through the notifications tab on the project settings due to the single users it is s...
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Hello, experts: I don't know if this is the right place, but I can't find a support forum for this. After connecting with Jira Cloud using OAuth3.0, there si some info I can't retrieve unless I fin...
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Hi all, We have noticed a case in which someone with no relation to a ticket (neither as a reporter, nor as a requested participant) can add other people to the ticket as a requested participant. W...
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Buenos días, ¿cómo puedo crear una regla que cierre automáticamente una tarea después de dos o tres días en estado 'completado'?
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Hello, Is our team the only one today, who is experiencing very slow Jira performance?
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Hi Community, We enabled the Atlassian Intelligence for JSM. But the 'Summarize' feature looks disabled. Can someone please suggest what could be the reason here? Am I missing any obvious setting...
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Hello everyone, I'm trying to automate the onboarding process. I created a custom form for requests for users. After that, I'm trying to set up "Send web request" to send all custom form field...
663 views 1 0 Deleted user October 23, 2023 -
I have created a global automation rule for backup with webhook and using cron job but getting an error or 401 to 404 series error. I have attached screenshot for reference if anyone have configured ...
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I want to configure workflow transitions in Jira to trigger the update of date fields (start and end). If I change an issue from the to do state to the development state, I want the start date of tha...
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Hi, is there any way to change look at comment area on issue? the comment area was pretty clear in Jira on-prem. Now, when we´re in Cloud, I can´t get use to it. And it is a very messy ...
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Dears, I have filed from single choose (YES/NO) and employee from certain department is allowed to choose it value ( YES or NO ) and if other department choose YES is not allowed and i make de...
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Is there a way to filter the fields included in the request template? The purpose is to assign a person in charge. One request type must be able to have multiple organizations assigned to it throug...
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I would like to filter Request Type. In one project, work must be distributed to multiple organizations within the company. They must be able to assign filtered tasks themselves.
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Hello, In my JSM Data Center instance, i have set up my AD integration to get display givenName as the name of my users. This was done in an attempt to only display the first name of the agents, how...
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Hello experts. I'd like to create a respond alert whenever a high severity incident is created, so I tried below automation: It was able to create alerts to the on-call engineer, however, since ...
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Hello. In jira-servicemanagement, I would like to create a form that accepts submissions from an unspecified number of people. (i.e., not from registered customers, but from anyone with an email ad...
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Can my company receive ISMS-P certification through JSM? The company I work for is seeking ISMS-P certification. Is it possible to pass some items related to service operation with JSM? And due to...
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Hi All, Firstly TIA! I am trying to work out some logic with an automation with our JSM instance. I would like run the following logic: IF project DPKTP AND status <=2 "In Progress...
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Boa tarde, gostaria de saber se tem como diretamente pelo portal do cliente conseguir o cliente fazer a aprovação da demanda sem precisar ir até o email
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Hello my name is Onyekachi and I'm from Nigeria, I'm new here and i really dont know how to go about the company. Please I need someone to guide me through, thank you
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