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Jira Service Management
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Hello, Community! I would like to get some step-by-step guidance on how to create a prompt in the "Create issue" screen, please. I am thinking of a multiple choice question where depending on the an...
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Hi, We are working on some report to have more visibility on where tickets are created, and found request-channel-type issue property. According to this: https://confluence.atlassian.com/jirak...
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Dear Support, I would like to ask about AD authetication. We use MS Azure and we would like to use Jira Service Management (cloud) with this kind of authentication. Is there any otions without...
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I've spent the better portion of the day attempting to add associated domains for email verification to my Atlassian account. I've added 6 total domains, all are showing good (green) except the...
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En el estado 'rechazado/cerrado', el cliente puedo dar respuesta. Esto no debería ser así. ¿Cómo puedo configurar para que el cliente no tenga permiso para responder una vez que la incidencia esté en...
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Hello, Is there a feature planned for a summary page for JSM? Like the one in JWM https://community.atlassian.com/t5/Jira-Work-Management-Articles/A-new-and-improved-Summary-page-in-Jira-Work-Manag...
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i want customers from the same organization to be able to see all cases within their organization. what is the best way to do that without creating new users?
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Hi! I am currently speeding up processes by making multiple approval parallel to eachother. Previously I made an SLA which timed from the moment the status was set to waiting on team xx (whi...
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Hi! I created a Service Project for a team in our company. They have a lot mail correspondence with people outside our company, which is fine. But they have a wish that a customer outside our comp...
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Since this has cost me a lot of nerves over the last few days and unfortunately the documentation is silent about the required values, here is a short HowTo To update an issue and fields of an issue...
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Hello, I have a multiselect field and i want to display only a few options on a single select field depending on the value chosen in the multiselect one. Has anydone done such a thing? I has been t...
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Hello Jira SM community, On Insight we used to be able to save filters only based on assets. Seems with the new asset management feature, we can't save filters. Am I right ? If not...
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Dear Jira Experts, Is this possible to change the name of the create button name in certain request not globally in the customer portal ?
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I use ScriptRunner (POST function) to calculate a custom field during create transition on Jire Service Management Cloud; however, I cannot find the REST API to input the calculation result in the cu...
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Hello, As past of our incident/problem reporting I need to be able to report the total number of 'problem' issues and be able to sort them by the number of linked 'incident' issues for that pa...
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We use several security level with the associated groups. Sometimes, for example during holidays it is needed to add temporary other people to a group. I am looking for an option that members of the ...
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Hello Everyone...I'm new to Jira :D ..currently in my environment there is Jira Service Desk 4.2.2 installed. Does this version part of CVE's impacted from the Oct 23 releases? Security Bullet...
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Dear Team, I am unable to connect to Github Organization Repositories via JIRA. Organization: NCR Corporation
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Hello Team, In a project we have set security level based on the organization custom field. (We have two organizations in the same group). Suppose if an issue is raised for one organization, then th...
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Is it possible to see any vulnerabilities of your assets on the premium cloud version?
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I want to block no one selection in Service Desk. For example our customer's has many branches. When they create an issue they do not choose any branch. After that we can not handle with issue...
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Hello! Jira Service Management has a free plan that gives 3 technical support agents, but in this plan there is a limit on the number of automations performed. I want to increase this limit of autom...
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I am trying to create tickets in Service Desk that are from Voice Mail messages created from a Teams Call Queue. It works fine if the VM is left from an internal caller. However, if the call is from ...
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was verified now not
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Issue: Recipients email back to a Jira (...atlassian.net) notification email which is not monitored and so was missed. Background: When a Jira user emails to customer. On the Customer's Outlook, t...
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