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Jira Service Management
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Hi all, So i am importing a bunch of data into jira from a csv, ive managed to get all the fields working except one We have a "system category" field which has a drop so it would be ...
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Seems our SLA Resolution Conditions are working fine perfectly before however, for this specific ticket, it is not showing:
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Hi, I have a project for onboarding new employees, within this project, I am using a Jira project form to collect the data, and then in with automation, I have tasks being created on this board an...
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I am trying to find a way to build pre set categories within a JSM Business Company Managed Project. I am struggling to do so. When I try to build a new project off of this one it does not keep those...
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The ticket didn't go into the proper status and was flagged out of SLA even though the ticket was resolved. Is it possible to update that?
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Buenas tardes He actualizado el HTML de una de mis plantillas de correo que envío a mis clientes, sin embargo, no es la que toma el proceso al momento de ejecutarse y al cliente le sigue llegando la...
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I'm using an API connection to import requests into Jira. The reported by field is blank because the linked field does not match a user or customer in the system. I created a custom field that...
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Hi there, Is there a way I can set up people can edit their own comments and "Automation for Jira" comments? I have used a manual trigger to put some default text in "Actions" feature but I need the...
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Hello I am new to jira, we have Jira Cloud and planning to migrate it to data center. can you please help me with the documentations or steps.
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Hello everyone! I migrated from a jira server instance to a data center but the avatars and images are not showing and the portal isn't either? Has any of you guys bumped into the same issue? If yes...
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I would like to edit this error message to direct users to the Help portal, is there a way for me to do that?
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Hi, Just wondering if this is possible. I am using a form with a field which has a drop down list. The same field is on multiple lines in a table for the user to select. Is it possible to take the...
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We have a Jira service desk set up and are receiving new tickets sent to the designated email address. However, others on the team are not receiving any kind of alert when a new ticket is created. H...
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Getting a blank error message after authorizing connection for outgoing mail to GCC High Exchange Server, Just Error * and nothing..... set up using Oauth, created credential in Entra Indentity Any...
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Hi, is it possible to change the message text of "No access" notification? I would like to change the "It seems that your account xxxx@xxxx.com doesn´t have access to the help center. Try contacting...
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Can someone advise if I am doing something wrong here. I am trying to locate a ticket from a specific Reporter, Created on a specific date, but when I apply the "Created Date" filter, the tick...
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{{domain}}/rest/agile/1.0/issue?jql=assignee=currentUser() Is there an api that i can use to get the issues that have been assigned to me?
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Buenas, necesito una extensión específica que me permita hacer estas tres cosas dentro del portal: Agregar columnas editar interfaz Exportar solicitudes a excel
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I would like approvers of issue to transition particular status to do from portal. Is it even possible?
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Hi, I want to enroll in a few Atlassian University courses. What email or phone number can I contact so that I may receive an invoice to purchase the courses? My company is paying for it and t...
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Is there a way to delete old requests without it sending notification to those assigned or included in the request? We want to clean up a bunch of old requests from years back but dont want to bomba...
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1 I want to upload multiple test cases in jira using import feature. 2 From where I can import test cases? 3 Any specific format of file to import test case in jira for the user story
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I am trying to filter a scope and when i select 1 value it works fine, but when i select 2 or more values i get nothing returned. I think it's the AQL scope and i want to to be contains "EIS Group...
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Hi guys, Pretty new here so here goes. I have mad a service project and i want to let my clients edit their tickets after they have send the ticket in. Sometimes its neccesary that...
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Hi guys, I need help. We have a requirement to set priorities based on the issue type. We are using the JIRA Server 8.20.12 version now. I have written this below code for the Task issue type. ...
Atlassian Community Events
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| 35m ago | ||
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| Thursday | ||
| July 11, 2025 4:42 AM PDT |