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transfer or link tickets between projects without losing history

Alexandre madeira moura
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February 7, 2024

Hi guys, I'm implementing Jira service management here in my team, and we have some interactions with some teams in the company, but we don't have access to their project. Is there any way I can transfer or clone the ticket, to another area, so that I can Don't lose the history?


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John Funk
Community Champion
February 7, 2024

Hi Alexandre - Welcome to the Atlassian Community!

you can create an automation rule that clones the ticket into another project, and then links the tickets together. The clone will not move the history with it, but with the link you would have access back to that history.

The agent or user, would need to have the appropriate permissions in both projects to see the information.

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Alexandre madeira moura
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 7, 2024

I know that Jira offers some settings through automation, but I was unable to operationalize the creation of a ticket for another area

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DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
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