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Jira Service Management
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I am trying to add an email in the "To" portion of the Automation Send Emails. The email is captured in the Request as Personal Email Address. In the body of an Send Email, I can reference the custom...
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Hello, I have a Jira automation question. I have a request type called 'Supplier Review,' and I want to set up automation to create a new sub-task 11 months after the approval and Resolved of t...
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I am looking for suggestions for implementing a Kiosk where an employee can walk up and scan their badge to start the process for opening a ticket within JSM. The ideal situation would be. ...
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We have cases where sometimes a service desk rep selects "add internal note" instead of "reply to customer". Is there a way to prevent this? This rep does still need the option to add internal...
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Looking for a way to integrate Jira and SF
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Hi, So I've created 2 new projects in Jira Service Management. In order to get a better picture of the resolutions of the tickets, I have created new resolutions under Issues>Issue Attributes>...
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I have customers and their email addresses assigned to different Organizations. Each Organization submits tickets via their own request portal. When a customer submits a ticket in the portal and sel...
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Hello, We recently did a test migration from Server to Cloud and working on getting things organized for the real deal in a few weeks. In Server, we have multiple support teams that have their ...
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When creating an email for support, Jira assigned it a name after the @, such as support@xxx.atlassian.net. I'm trying to replace this email with another one, but I'm unable to do so. Could the iss...
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Assets for JSM Cloud. One of our customers has an object schema set up with an automated discovery import. After importing, the user manually changed some attributes on some of the objects ...
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I am confused with jira software user management and jira service management as I am getting duplicate users. I have several ways to enroll users in Jira Service Management. I can add them by registe...
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Hi team, We use queues constantly in Jira, and have one big overall one with all of the tickets (200+ at any given time). I am looking to sort by two fields at once, so sort by Priorit...
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Hi Team, One of our client is looking for 100 users to access their customer portal. How can we add the 100 users under Customers at a time. please suggest the best practices to achieve the mentione...
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Is it possible to implement a process that will validate if a field is completed before the status c
Good morning, Is it possible to implement a process that will validate if a field is completed before the status can transition to the next phase? Example: Calls require Due Dates when it will be ...
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Hello, i´m not getting smarter with the documentation about customerportal sso. Through Atlassian Access we can configure "external" customer sso. If i only want employees to enter the customerpo...
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Hey everyone, I have an issue with assets. The Description from Filter objects with attributes in (Assets referenced object Field) appear between <p></p> in the req...
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When a new issue is created, I want to search for all Issues by the same Reporter and link them to the newly created issue. That part is easy - I know how to do (see screenshot) The additional requ...
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We have created an issue tab on our incidents and when we close an incident the tab vanishes, but if we edit the issue it reappears. is this something thats by design or a setting we are missing&n...
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Hi All, Using JQL, is there any possibility to retrieve the JIRA tickets where the Resolution Notes[Paragraph] field has fewer than 100 characters? Am looking for a query like below. `projec...
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We have exported data of custom field End Date (Data time picker) and imported the data to Due Date (system field). I am unable to see Imported data in Due Date. Is there any way to get solution...
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Hello Community members, I’m calling out for all IT support agents using Jira Service Management! 💪 I’m interested, how do you handle multiple and never-ending exchanges with customer...
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Our Jira stopped processing emails for a number of hours. This has now been solved and is processing new emails, but it is not processing the emails we received while it wasn't working. I've tried r...
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Hi all, Using JIRA Query Language (JQL), Is there any possibility to fetch the JIRA tickets which have been assigned and worked by more than one assignee? Please Note: I'm expecting the J...
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Buenos días, Estamos trabajando con JIRA y cuando pasamos de estado algunas issues de estado Resuelta a Finalizada nos aparece este mensaje de error y no pasa a Finalizada: No se ha procedido...
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We created a new Service Management project and want to use it with clients to report issues. The interface for new Tickets/Requests does not include an attachment section. How can I add this section?
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