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Jira Service Management
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Hi, I am using Automation to send an email to Reporter + Request participants. Is there a way to display their name in the email body? What would I use instead of the smart value below? Hello {{rep...
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Hi, Hoping someone can help... Gone live this week with JSM for our IT Servicedesk. The previous system accepted emails from employees but that function has been disabled in JSM by choice ......
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Hi, If I activate the "Developer escalations" functionality this allows people who have the "service desk team" project role to collaborate on tickets. My problem is that they have access to ...
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Hello! Our aim is to give customers access to the help center portal, ensuring that they can only see the portal with access to the forms. We need to ensure that they can't access any other project ...
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We recently adopted JSM to replace Zoho desk as primary helpdesk solution. Surprised to see we cannot import our zoho desk customers (Organization in JSM) in bulk. ITs 400+ and creating them manual...
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What must i do to open a link in a new tab in xml using fragments of scriptrunner? my actual raw xml code is; link works but iam not able to open it in a new tab. <web-item key="test" sectio...
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Hi, I have question about JSM DC. I would like to anonymize agent names on portal when they answer in chat. I know it is possible in cloud just with a click of a button, but haven't been able to f...
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Hello We got the issue that our Domain has been claimed by a different part of our Organization that does not exist anymore and the Admin cannot be reached. Since they added the TXT Entry in our DNS...
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We have an external system to which we want to provide direct links from within support requests we create in JSM. We can navigate to different objects within this system based on url fragments whic...
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Hi, I started to use the out of the box functionality "Canned responses" when replying to a customer in JSM. I wonder if it's possible to use "Canned responses" when resolving an issue. I don't se...
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Hello . Can you help me with issues related to cryptptab products and delays in payments and withdrawals from it?
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From this document (https://confluence.atlassian.com/adminjiraserver/running-jira-data-center-in-a-cluster-993929598.html), we knew that shared home stored attachments and backups data. ...
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How many developer license for our testing environment can we get if we have a production license?
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The resulting email does not contain the parent's custom fields. Although, {{issue.parent.summary}} works fine. Any assistance would be greatly appreciated.
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Good morning: Is it possible to launch a JSM form and once filled it creates an issue from automation for jira cloud? Thank you very much in advance Best regards
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any issue before ?
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We have an external CRM which contains all our customer information. I would like to integrate our CRM with Jira Service Management so that we can assign Jira issues to our existing customers, ...
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...移を抑制 var xhr = new XMLHttpRequest(); // ダミーURLに置き換えました var url = "https://example.com/pro/hooks/dummy-webhook-url"; xhr.open("POST", url, true); xhr.setRequestHeader("Content-Type", "a...
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I am running Jira Service Management (Cloud) and I want to create a rule that checks a date field in an Assets object and alerts when the date has expired. I was under the impression that AQL w...
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I have created an issue on a jira board that is not needed. How do I delete it (ie. remove it from the board)?
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Where do you need to approve the mail request when configuring an outlook.com incoming mail account?
Good day, I am in the process of trying to config the incoming mail server for a JIRA SM project. I have added the incoming mail server and when authorising the mail account I receive a noti...
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My organisation has a number of managers which can approved access to systems for employees they are responsible for. These managers do not consume an Atlassian license. Can new 'systems ...
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I have created a Last Comment custom field and the format is 'paragraph'. If the Last Comment contains the @ symbol, the symbol does not show up when I add the field to a filter. Is there ...
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Hi, Am interested in creating a form on our portal that allows people to request different system accesses eg. our various computer applications. We are wanting the form to be completed by a n...
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I'm trying to find a way to incorporate a view in the left had side that shows other open tickets that someone has submitted without needing to go through Projects>Customers>Open Issues. The cl...
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |