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Community resources
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Jira Service Management
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Hello Community members, I’m calling out for all IT support agents using Jira Service Management! 💪 I’m interested, how do you handle multiple and never-ending exchanges with customer...
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Our Jira stopped processing emails for a number of hours. This has now been solved and is processing new emails, but it is not processing the emails we received while it wasn't working. I've tried r...
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Hi all, Using JIRA Query Language (JQL), Is there any possibility to fetch the JIRA tickets which have been assigned and worked by more than one assignee? Please Note: I'm expecting the J...
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Buenos días, Estamos trabajando con JIRA y cuando pasamos de estado algunas issues de estado Resuelta a Finalizada nos aparece este mensaje de error y no pasa a Finalizada: No se ha procedido...
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We created a new Service Management project and want to use it with clients to report issues. The interface for new Tickets/Requests does not include an attachment section. How can I add this section?
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Hello Team, We have one custom field named "All Comments". So what we are trying to achieve here is to copy all the comments in the issue to the custom field and when we export the issue to "Excel C...
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Hallo, I have the following problem regarding projects: I have set the coordinator, collaborators and email relating to the project. When a ticket is opened, only the coordinator receives the notific...
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Hello, Why I cannot delete a form in JSM tickets:
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Hi dear Community, unfortunately I'm looking an answer for this simple problem but there is not... I checked also old posts, still nothing. my SLA is very simple but "counter" does...
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Hello, I need to know what is the configuration of authentication policy for portal only customers in Jira service management (Password expires, Password strength...) don't know where to find th...
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Jira service managementを使って社内のask対応をしております。チーム単位で回答状況、期日に遅れそうなものがないか等をグラフで確認したいと思っており、そのためにダッシュボードを使いたいと思っておりますが、うまく作成できません。上記を解決するためにダッシュボードの作成方法を知りたいです。
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We have our application on below URL: https://helpdesk-dev.bio-rad.com/public/atlassian-connect.json Although it loads the html that has back button on the html in iframe, it still shows e...
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Dears, Iam using JSD datacenter and i create automation role in asset management module to create incidnet with certain condatin and this didn't happen and the user have the permission to create thi...
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Hello All, I want to assign the ticket to the group first and from the group how can i assign to a single person. The assignee should be from the group itself. Can someone help me execute this requi...
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Hi everyone, I have more than 200 data to write down in field type "single choice" (Custom Field) . Is there any workaround to import it or get by API to make it faster? (In picture below there is on...
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Is it possible to send an email to a specific email account when a customer from the same domain creates a support ticket? For example... Customer bob@abc.com creates a support ticket....
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Hi All, Just want some ideas and suggestions about chatbot products that can be used with JSM public portal. I know the Atlassian AI cannot be used with the portal for external users, so want r...
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Is there an automation rule that can be created to fill in the Assignee on when the issue is Unassigned. This would happen when the issue is being transitioned to Completed/Resolved. I was thinking p...
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I'm trying to create an automation to resolve an issue we come across when staff is out and their work needs to be covered by someone else. I'm unsure of what direction to go in to make this automati...
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We are a non profit with many volunteers and a smaller number of staff. We have a number of request types we only want staff members to have access to, so volunteers shouldn't see them. So far I've ...
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...ollowing: Trigger when issue is created in JSM Checks to see if the Organizations field is empty If this is true, somehow find out what Organization John Doe is apart of Then add that O...
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I'm attempting to pull data from a Jira ticket body and add it as a comment. There is a lot of information in the body of the ticket that is non important, so I'm using regex to pull the important in...
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I have been using the Jira Platform for a long time. I need to know how to use the ticketing system to better track which company is asking for support. Which member on my team is providing the help ...
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Hello I have tried in the Cloud instance to create a placeholder in a custom field of type text. So far I have had no positive results. I appreciate if any of you have knowledge about this topic, o...
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There is a custom field we used to use in our requests. It has been removed, but it was brought to my attention today that it is still appearing in the customer portal view of requests. This field is...
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