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Jira Service Management
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Hi, Is it possible to update the value in the locked system field? By using Rest Api's. Field Name: Organization While trying to update the value in locked filed below is the error I am ge...
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We are trying to enable the Knowledge Base of Jira Service Management for Virtual Agent. During this step, we understood that we need to lower the accessibility of Space to the "All logged-in users" ...
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We have several projects for internal use and one project which must be also accessible for external users. How can I realize that only this project is accesible for the external users and the other ...
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Hello Team, Good day! Can you please assist about ITSM Incident management workflow. We have any standard format for this? Waiting for your support! Thanks, Mathavan
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Hello, Can anyone advise how to configure the automation to add multiple users to the Request Participants field when they are mentioned in a comment by any one? Our setting: We configured a Securit...
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How to Unhide these issues from Board in JSM Project ? So let me know if there is Unhide options. Actually if the issues hides in 14 days isn't a problem, but in JSM HR board, it gets hided in ...
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We have agents that work as phone based customer support. We have a support software that may not be able to integrate with JIRA. Can we use JIRA service management as a replacement for something lik...
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Greetings, Jira Service Management enthusiasts! 🙌 I can't help but share – Jira reporting, especially in the realm of Service Management, has taken us on quite the journey, full of twists and turn...
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Hi! Wanted to check what options in terms of Portal monitoring we have. I would like to track a few things, like the number of visits, clicks, visits versus opened tickets, etc....
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Is it possible to connect atlassian assist with more than 1 JSM and linked to 1 slack workspace?
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Last week, I observed that our project was approaching the automation quota limit. In the attached screenshot of the automation, I have a question: How many execution quotas will be counted? On the ...
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We use Jira Server at my company, so I have no Admin access nor access to Marketplace (I believe there's a Jira app that could help) I need to continuously export a PDF file from specific issues and...
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Hi, I want to populate the users from a 'Team' that I had created in the Teams feature in Jira into the approvers list when a specific request type comes through from a customer on JSM.  ...
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We would like to be able to give out email addresses like: external-vendor+tommyhilfinger@our_company.com To our vendors, and have notifications from those email addresses create tickets in a ser...
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Whenever a client fills out a satisfaction survey, it gives the assignee of the ticket 4 notifications related to the ticket. This is annoying since it overpopulates the notifications icon with exces...
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What are the API payload fields or a sample issue creation payload that will include the author name
We are unable to get their field names from the API documentation. I was trying to create an issue via API endpoint using the below payload, but the Author name and e-mail address fields are not bei...
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I am looking to create a preventative maintenance project for my company. One of the requests that was mentioned was the interactive map. A user should be able to drop a pin on the exact location (wi...
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Hello This account was made in error. please delete thank you
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I am trying to add an email in the "To" portion of the Automation Send Emails. The email is captured in the Request as Personal Email Address. In the body of an Send Email, I can reference the custom...
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Hello, I have a Jira automation question. I have a request type called 'Supplier Review,' and I want to set up automation to create a new sub-task 11 months after the approval and Resolved of t...
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I am looking for suggestions for implementing a Kiosk where an employee can walk up and scan their badge to start the process for opening a ticket within JSM. The ideal situation would be. ...
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We have cases where sometimes a service desk rep selects "add internal note" instead of "reply to customer". Is there a way to prevent this? This rep does still need the option to add internal...
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Looking for a way to integrate Jira and SF
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Hi, So I've created 2 new projects in Jira Service Management. In order to get a better picture of the resolutions of the tickets, I have created new resolutions under Issues>Issue Attributes>...
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I have customers and their email addresses assigned to different Organizations. Each Organization submits tickets via their own request portal. When a customer submits a ticket in the portal and sel...
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| July 11, 2025 4:42 AM PDT |