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Community resources
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Jira Service Management
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When receiving a notification email the subject contains: [JIRA] followed by template defined subject line. Is there a way to replace/remove [JIRA]? Thank you
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We need to map customers to their subsidiaries, so that we can provide visibility on where our tickets are coming from. The goal is to have a ticket come in with a prepopulated field that ties tha...
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How do I open an InfoSec ticket for a client.
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I need help with creating a log in for IQ navigator
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I created an automation rule for creating clone of my service ticket's in my work management and link them to each other but I'm getting and error.
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Hi! I try to build an IT service catalouge in Assets. I made the relevant references between services, servers and companies, and when I try to look at it in object graph, it's a mess. Is there a w...
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We have an existing form with many drop-down options which are used to control which sections of the form are visible to the customer. I need to edit an existing drop-down option and add two ne...
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Hello - I'm using Jira Cloud and wanted to get some help regarding possibility of changing columns a customer views on their own personal portal? We'd like to add columns such as - "created da...
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Scenario: We use Jira Service Management for our Customer Care organization and routinely discuss certain tickets (issues) in front of the customer using the Issue View. I want to know if there is a...
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If the employee who responded to the request in correspondence on the service desk was not previously in the copy, his response to the letter turns into a new request and a duplicate of the current r...
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Hi Team, We have a JSM projects for doing approvals and we don't want to show that on boards. This becomes like a flaw in changing approvals. We wanted to show the transitions only by doing ap...
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When a participant is included in the ticket and it is being replied actually there are two separate emails provided from jira, One to the requester and other to the participant. I need that both req...
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It seems like Assets information has been a challenge to get out of the system in a meaningful way. We're hoping that JSM Enterprise exports this information to the advertised data lake. Can...
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We're unable to log you in to your Atlassian account with <email address> while we re-verify our account. Error message states: We're unable to log you in to your Atlassian account with &...
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I have custom filed values A and B if I updated custom filed value A, Then C custom field value should be required while creating the issue how to write groovy script
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On Jira/Confluence cloud you have the little bell notification icon in the top right corner. I'm looking to find any official documentation on what exactly triggers if something appears there. ...
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How to embed js in the JSM create request page. After implementing the input summary field, Description fields can be hidden.
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Hi everyone, My understanding is that when creating a team chat the responders should be replicated in the participants field, but I can't replicate this behaviour? Is it working for you? ...
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Hi I want to trim text between "/" to this characters which match "Department". Office/Country/Service Operations Division/Customer Service Department/Service Performance and Quality Operations ...
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I have a question regarding User Licensing for our specific usecase. We want to use Jira Service Management to keep track of our tickets which are sent from our customers. We have 2 Levels of support...
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I was to trying to Imported some csv issues into Jira Service management workflow. Created a Column for a request type and update the name of the request type, But it is not getting attached to the ...
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Hi, does anyone know whats the UI name (fragment name) of the customer portal navigation bar? i only know servicedesk.portal.user.menu.actions but this is of no use for me because i want to creat...
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Hello JSM Community, I’m currently evaluating the Jira Service Management Standard Edition for our organization. Before committing to an upgrade, I’d like to explore the possibility of cre...
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I have a Jira service project in PROD (v8.20.10), where Confluence (v8.5.4) is linked to the project to suggest articles. When the keywords 'PIPS', 'Program', and 'Code' from the issue summary match...
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Atlassian Community Events
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |