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Jira Service Management
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I have created a Team Approver Custom field with a Select List (multiple choices) and it has about 20 values. Then i have another custom field named Approver groups with a Group Picke...
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Hello, the identity provider okta was configured by another org admin ,who left after our organization, when I check the configuration The okta directory and saml configuration were deleted by the s...
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I'm using the NVD integration but my environment does not have a direct connection internet so i wont be able to use any api key. So my question is how can i set the NVD integration to use a...
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Does Jira Service Desk 4.13 support migration to Jira Cloud?
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https://jira.atlassian.com/browse/CONFCLOUD-57825 Restrict access to Service Desk knowledge base spaces to Service Desk customers only Currently, when linking a Confluence Space to Service ...
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We suspend members from project but unless we remove the member, dose it includes the cost.
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I created an organization, but the organization is not activated in the issue form. How can I make the organizational list visible in the issue form?
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User reports he can go right into Jira without having to enter his credentials (so SSO is working). It is only when he clicks on an approve button or a link in email that help center requests his ema...
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Hi there, I am stuck trying to loop through results from a lookup objects in Assets. For each of my returned records there is an email address. I want to loop through the results and per object se...
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- in the field time spent we report the time that went into a ticket - in the field organization we note the client we worked for now I would like to find out how much time was invested in ...
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Hi people, we have a JSM project that receives tickets from an internal account, but whenever we reply to a customer on a ticket via jira, the email is sent by this address: jira@ourdomain.atlas...
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Hey all, We're looking at JSM, and I was wondering what's the best practice when it comes to multiple JSM Object Schemas. Does it makes sense to build one hug schema with a lot of hierarchy within ...
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Please check below image
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Error ERROR no se le pueden asignar incidencias al usuario712020:4d76f9eb-f649-46d8-8d79-eaf0ca37100
Hola alguien que me pueda ayudar con este error por favor ! no se le pueden asignar incidencias al usuario 712020:4d76f9eb-f649-46d8-8d79-eaf0fca37100 solo me pasa con un usuario
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Curious if like me, anyone else would find it useful to have a globally available metric field, like the one the compass team built available on jira issues and confluence pages. Adding this to issue...
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I've been working on creating tickets with all their info in Jira using the REST API. I've played with both version 2 and 3, which seems to still be in beta. One thing I have struggled with is settin...
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How to create JQL report when you need to know how many tickets user has assigned to another Jira user and did not resolved the ticket him/her self.
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I work in a support team dealing with production issues. Our customers log JIRA ticket in a Project. Is there a way I can automatically convert the project tickets to tasks on a Kanban board without ...
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Hey guys, In Edit Services section, try to link Projects to a Service but the field is not editable. It shows "No project linked". (see attached pic below) Hope someone may shed light on this. Thx.
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I have not been successful finding another submission regarding this topic specifically. If you know of one or a previously submitted feature request, please link them I will vote up the feature requ...
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Why would one team member be receiving notifications on every ticket when they are not an admin, request participant, reporter, or watcher on a ticket? I noticed they are commenting on tickets when n...
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Hello! When we define a freeze window that lasts more than a day (or an entire day), it´s view in changes calendar makes dificult to see other events that lasts less. In Microsoft...
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Assume a single Atlassian org with multiple sites. One has JSM and another has Confluence. So.... examplejsm.atlassian.net would be the JSM site and exampleconf.atlassian.net would be C...
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Hi We have embedded a Jira Service Management which we use for our support portal. We leverage the Widget under Channels . We embedded this to our site as contact us. We want to tag the contact us b...
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Hello, I created a rule that when a version is created, a release is then created with that Fix Version(s) associated to it. My problem is, I want this rule to NOT run if a version is created within...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |