Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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I have looked through Jira's servicedesk API and have experimented with their Postman suite which does not give me the contextual information of our various service desks (e.g service desk descr...
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I need to be able to create a report showing how many issues were created in a calendar period and how many were resolved. I can get the created date, but I'm not finding a resolved date. Is this pos...
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Hi Community- I'm uncertain the best way to do this one. I'm trying to report on all my open tickets but as a time series. Open would include: open, waiting on cust, in progress.&n...
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I have created a automation that triggers when I change the status of a issue in Jira Service Management Project. It will create a new issue in our standard Jira Project. I want the Assignee i...
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We are using the API to create tickets within our service management project. Currently the reporter field is set to the user that is authenticating the API. We are able to add customers as participa...
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Hi I'm encountering an issue in Jira Cloud where email signatures, along with social media icons etc, are being included in the ticket details and the icons are also being added as attachments. Thes...
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Hello, Need help creating an end user offboarding form in Jira Service Desk, something like this: Common Requests - Offboard and Existing Account - Raise this request on Behalf of : Summar...
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Hi all, I have a project which involve several issue type. I configured an automation based on a status transition trigger but as there are several issue type, the rule starts a lot of times becaus...
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We have a Shared Mailbox in Microsoft 365 that has an auto-forward configured to route into our JSM portal. We have disabled DMARC, but are still getting DMARC failures.
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Hello Everyone, I would like to ask you for help. The plan is that the company that uses Jira Service Management will provide us with a user that we will use in our internal helpdesk applic...
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Dear all, I am having difficulties to add internal stakeholders to issues on Service Project. We have the Standard Plan and it is not clear if this is a functionality included on our plan or not. W...
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I'm searching for the web fragment on the portal for Jira service management. Can't find it under https://developer.atlassian.com/server/jira/platform/customer-portal/ Looking for this me...
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I am trying to export "Request Type" from my Jira Cloud instance (I am the org admin and I am trying to figure out ways where I may need to have another instance with same request type). So far I don...
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We receive a 'Something went wrong' error message when trying to view/edit Portal-only customers in Jira Service Management. I am a Site Admin and User Access Admin. My coworker, an Org A...
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Hi everyone, Our team is thinking about purchasing the data center version of Jira Service Management and is curious about the customization of Jira Service Management on the Data Cent...
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Hi together, we have a customer portal with 20+ fields. We want to optimize it for the customers because it is to confusing for them Is it possible to create a portal with dynamic fields? This mea...
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When I claim my Atlassian benefits, how many days does it take to arrive?
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Hi All, I have two object types Obj1 and Obj2 . Obj 2 is added as an attribute for Obj1 type objects. I need to show this attribute as a label in a JSM request form and then use that label value to a...
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My question is about our Support page (Service management): how can we generate a report on which customers have registered on our Support page? Additionally, related to this is the matter of custome...
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Hi everyone, I am trying to connect Power Automate with Jira API. My end goal is to link these two so all our email domain users can create tickets from o365. I am not talking about emailing Jira e...
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Hello, We currently have several projects in Jira Service management and I'd like to know if it's possible to customize the portal for each project independently of the others? The aim is to be a...
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I can't search EDS/EDS China project in Jira.
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Hi, our organization is planning to transition from an old ticket system to JSM Standard for providing IT support to our employees. On our old solution, we have LDAP synchronization and authenticati...
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My colleague´s email from the whitelisted domain does not create a ticket, though mine does. So my question is, what is missing for my colleague? Is there anything in the rights settings to be adjust...
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If not, could you suggest an alternative method for retrieving this information?
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