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Jira Service Management
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HOY MI CUENTA AMANECIO INACTIVA EN LOS PRODUCTOS DE JIRA SERVICE MANAGER , NO SE COMO ACTIVARLOS DE NUEVO , YO OCUPO UNA CUENTA GRATUITA CON MENOS DE 6
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If we add team members as part of the customer group when creating users. Wouldn’t they receive all emails for that group by default?
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Jira Service Desk V 4.13.20 Me esta apareciendo este error cuando intento adjuntar un archivo a un caso: File "image-2024-04-08-23-02-45-052.png" was not uploaded An error occured while attaching ...
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The admin has left the organization without transferring the rights to me, how do I do it now?
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We are just beginning to use Jira for our IT Helpdesk. On our old system, we had various automated services which would email the helpdesk and in turn generate a ticket. One example is n...
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Allowing agents to update Request Participants if using property jira.permission.edit to limit edits
We are limiting the editing of issues once they are approved using the property jira.permission.edit.group. This way values can't be modified from what was there when it was approved. Age...
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Is it possible to format a multi-line default response on a form? Thanks, Ed
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Hi all, I am trying to add a drop-down option under specific request type in Jira Service Desk. For example under Access management request type there is a drop-down menu and when I click the drop do...
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For the 10 users available for the free version of Jira Service Management. Does that 10 include the number of customers it allows? I'm in an org that would need 3 agents/users but we have mor...
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Hey, I am wondering if anyone has any ideas on how to approach setting up an automation. I will explain the high level expectation below. A team would like the following process to happen in their pr...
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We presently have our Intune devices being imported into our assets which are great, and we don't want to change that. What we are looking for is for our team to track additional assets, like m...
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Has Jira Service Management event capture, monitorinn event, event cwe are comapirn Service now with Atlassian fnctionalities . I am trying to know if Jira Service Management has ev...
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I want to make in JSM issue one custom field which customer can't change and where will be link to linked issue associated with this issue.
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Hello Team, We have created Two User picker custom fields and added agents in it. Where Custom Field 1 has values A, B, C and Custom Field 2 has values A, B, C, D, E, F. Since A, B, C are the ...
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Hello, I want to send a slack message with webhook from JMWE app like it is in Jira native automation on a certain trigger. How is it possible to post the webhook.
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How do I contact a new costumer through Jira service management?
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Hello everyone, there is a new requirement for a Jira JSM project for which I would like to get the input of this community for implementation ideas and best practice. Context, we are using JSM to ...
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Is it safe to connect power BI with Jira? I would love to connect Power BI so that it can help with jira tickets report.
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My Knowledge Base suddenly started not to work. It lists titles of articles in the clicked category and for the search result. However, it dosen't show up their content when the title is cliked. Inst...
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Been using the Atlassian assist app to connect to our helpdesk through Slack. Was working fine until the /Assist function broke. Buttons are options are there but aren't responsive. App removal and r...
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Hi! When a customer creates a ticket, they first need to confirm notifications through mail. Is there a way to skip this step, so they just receive mail notifications from the beginning? Or can I m...
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Hey, everyone, For better context, the hierarchy I usually follow is Epic -> Story -> Sub-task/Sub-bug. I'm currently working on creating an automation that, when adding a story point to a su...
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Hello, I have question about how to connect JSM with shared channel on MS Teams. I need to get notification if new issue created on JSM project. I don't know actually if i sh...
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I would like to restrict the customer from closing/resolving the tickets from their end. How can I achieve it? Thank you!
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Please tell me if it is possible to get percentile graphs of SLA details in Service Management or Software project?
Related collections
Atlassian Community Events
| User | Count |
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| 12 | |
| 8 | |
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| 5 |
| Subject | Author | Posted |
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| 51m ago | ||
| 54m ago | ||
| Monday | ||
| Monday | ||
| September 9, 2025 11:40 AM PDT |