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Jira Service Management
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Greetings, I'm encountering an issue while creating a dynamic form on a Jira screen. I've already attempted to find solutions in the plugin documentation, but I'm experiencing some difficulties. Cou...
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I have 7 active premium licenses but I am unable to add more. I am a billing admin. Can someone point me in the right direction please?
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I have an application link configured between the two sites showing a 'connected' status. When I go to link a space in my project's knowledge base settings there is no site picker. I've seen this wor...
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...lient_id": "*", "https://id.atlassian.com/atl_token_type": "ACCESS", "https://atlassian.com/firstParty": false, "https://id.atlassian.com/ujt": "*", "https://atlassian.com/verified": true, "https://i...
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I want to format the contents of a column in a queue. For example, if the field is a date/time stamp field, then I'd like to control the output to show the number of hours between now and the f...
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Hi, In service management projects JIRA offers an email address where project requests are generated for received messages. The administrator can also create a custom email address for these purpos...
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Hi Team! Somehow, my automation is not working and I'm receiving an error, even though my workflow should be functioning. The idea is that as soon as the status of a linked issue changes, the status...
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I keep getting this error: Some details were not updated The organizations or customers in the follo
I'm trying to import my customers using CSV in the organization I already have the organization set up. But I keep getting an error. I am testing with just 2 emails, I have also created only 2 more ...
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Hi Team, I want some of the customers to do approvals, What we did ? Made the approval process by the customers Since there are like 500+ approvers, we added them as a customer portal and do ...
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I was requested by management to export a chart that analyzes the support hours used by clients per month. The support hour was stored in a field for the issue. But when I was exploring Jira Dashboar...
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Hi Team, We are missing the Create Button is Missing from the 'Create Issue' Screen. This was noticed at 1300 CST on Feb 29th, see the attached image. Thanks.
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Dear Community I come to you with the following use Case: Issue Type: The story, progressed through the workflow to a certain status "Ready for QA", which triggers the automation to create a relate...
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Hello, Atlassian access is managed by JumpCloud IDP. When a new user is added to JC, they will be in Staged status. We have a dynamic group called Atlassian-Portal whose attributes are: ...
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Hi, we have 10 clients, every clients has 3 request types. This creates 30 buttons on the portal and a cluttered interface nightmare. Below is the portal design I would like to be able to bu...
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Hi! I'm sending a summary on critical issues to a slack channel but the {{priority.name}}- doesn'r return any value. What could be the problem here? This is my message: {{#lookupIssues}} Summary...
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Hello I'm new to Jira and was tasked to enable our Service Project to support "IT-Changes". The Service Project is currently primarily used for IT-Support. IT-Changes are intended to be used by the ...
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Hi, I'm diving into the Forms cloud APIs, where I'm confused about a couple of APIs as there is almost no difference in the payload and response. The only difference is in the API endpoint.&...
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I need to list all emails that are set to "Email request" in all projects on the Jira DC instance. Due to the fact that there are ~200 projects, I would prefer not to go into each one to check wheth...
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Hi, I am trying to create Services in Opsgenie via REST API with Jira Automation but get error. I am using Jira service Management premium and I know that it include Opsgenie
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Hi! Is there are way to fetch the summary of a parent issue (linked to an feature with parentLink) with structure formula. With this formula I can get the issueKey but not the summary? &nbs...
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When calling the Customer permissions page in a JSM project I get the error message "You do not have permission to access this page. Error code: 403" The project is company-managed I am a project m...
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Hi Community, We just recently started use JSM and plan to have 20 agents and internal 280~500 customers. Now we want SSO for users. What should I do next? Can we use Access and what about pricing ...
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When I first saw the Asset Management feature, my mind was blown. Like, I'd have given a kidney to have a tool like this back in some of my previous jobs. But then I started actually using it a...
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I struggled to give this an accurate title, so I'll describe the best I can. I am struggling to delete just about anything (typically schemes are my sticky point) from my Jira instance due to v...
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I set up a service desk with email support. The support email address is support[at]example.atlassian.net Signup is disabled and channel access is restricted. I disabled the invitation email as well...
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| July 11, 2025 4:42 AM PDT |