We are currently facing an operational challenge within our JIRA Service Management (JSM) environment that requires your expertise and guidance.
Our team has successfully implemented a solution to clone tickets into the JIRA board for JSM tickets. However, we encounter difficulty in tracking the status changes between the original and cloned tickets. Specifically, when the status of a cloned ticket is modified, we aim to automatically add a corresponding comment on the original ticket, indicating the status change.
Regrettably, despite our efforts, we have been unable to identify a viable solution to address this requirement. We believe your insight and experience could greatly assist us in resolving this issue efficiently.
