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Jira Service Management
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Hi guys, can I get a pointer as to why a specific agent's comments in customer's slack channel (NOT agent channel) always turned into an internal comment in the JIRA ticket? so far from what I notic...
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Hola Necesito saber como crear un portal de acceso a mis clientes internos para que generen las incidencias o tickets de support. Gracias
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Hi, Can we create sub-tasks using groovy scripts?
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I am using Jira Service Management Data Center and I would like to know how to prevent a parent ticket from transitioning until all sub-tasks are completed. I tried going to the workflow and editing...
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Hi, I just installed the Endpoint Central application in Jira and successfully configured the integration with my local installation of manage engine endpoint central, but when trying to enter...
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Saludos, estoy intentando acceder desde el móvil, me gustaria saber donde consigo el URL que me pide
Saludos, estoy intentando acceder desde el móvil, me gustaria saber donde consigo el URL que me pide
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Hello, I am trying to build an automation to automatically transition a new issue to Canceled status if the Target Date field value equals the issue create date. I use Jira Service Management ...
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We are using JSM for 6 months now. All good. Tickets are being created and updated on regular basis, but we notices that some Email requests sent from our customer are not creating JSM tickets. The ...
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Hello dear community, I wanted to ask how it is possible to create this "Customer Satisfaction by Agent" report like in Atlassian's documentation. The options in the ootb reports are very limited. I...
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Hi all, Is it possible to automate the following? If ticket status changes to 'X', a new work item should be created on Azure DevOps board. An example - Jira ticket status changed to 'Added to Dev...
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I have a user / customer that can't send in support request through the customer portal or emails. She used to be able to, but can't suddenly. Other are still able. I don't know if it has anything to...
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Hi, I would like to understand if there is a way to pause the SLA for a specific time on a specific date. This is mostly required for the next day to a Holiday. For eg: There is a holiday on Wednes...
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I have 2 projects: Project 1: Used as change requests for a client and specific configurations. Project 2: I use it as a "database" containing customer records and their settings. I'm trying to ...
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I have used Location field (drop down) in one project and created some tickets. Now I want the locat
I have used Location field (drop down) in one project and created some tickets. Now I want the location field as open text field. If I add new location field to screens and remove older field then wi...
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Hello good people! My problem is the following: Customers can add new people as request participants to the project by putting their email addresses in the "To" or "Cc" field when they reply to an ...
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I would like to remove the closed sprint attached to the sprint field. It is breaking my query when I try to search Sprint is EMPTY. Since the old sprint is there, the EMPTY function is not working a...
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Jira linked fields not active on Jira Service Management and Proforma forms are ommitted upon submit
I have noticed that despite specifying certain form fields on the JSM form to link to jira fields (e.g Summary, Description), for some reason, when the form is submitted as a ticket, the Summary and ...
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Hi Community, I am looking for a way to track how much time was taken for the ticket to become resolved (excluding time in two of the statuses that are located i the middle of the workf...
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Hey Folks, We're currently using addon Chat for JSM. Trying to get suggestions for achieving the below 2 objectives. 1: Initiate a new WhatsApp conversation through Jira. 2: How ...
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hi all, how do we get calculating SLA time remainng in JIRA cloud. i want to get the reports for all issues with SLA Remain time.
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Hi Team, We need to auto assign issues only if the request is from service desk customers. Auto assignment should not happen if an internal agent creates it. Thank you.
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Okay so I have a field say "Serial" and its pre-populated via an automation. I do not want any users updating this field except via automation (and I guess admin if possible but not required). Is...
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have set everything up as described but the virtual agent which is supposed to search the associated Confluence site is not returning anything. Other answers suggested you needed to Label the conflue...
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Hi all, I have a connection from Assist in MS Teams, and when a user raise a new request this appears to all users in this channel, is it possible to hide to other people and stay visible ju...
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We currently use Jira Service Management and are expanding our use. We also need an application for Project management and are looking at Trello and Jira Work Management. One of the quest...
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