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Jira Service Management
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I have created a JSM project for our internal IT requests. Everyone at the company is added to the `jira-servicemanagement-customers-xxx` default group, and the JSM product role for this group is "C...
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Hello! I'm currently exploring options to automate responses during specific non-coverage hours within our SLA calendar. Specifically, we want to address the period: between Friday 6 PM a...
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Is there a way to surface the form in the email notification? We'd like to surface the form that was submitted to the "approvers" so they can easily view what was submitted.
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I have a requirement to link an external form on one of my portal screens. I have hidden all Request types, so no input forms are visible. The data to be shared with users is shared in the Portal I...
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Hello Everyone, Our organization primarily relies on Slack for communication. We've been using Halp via Slack for ticket intake, and our internal ticket submitters have become pretty accustomed to m...
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Hi, I have a QA sub-task (Subtask 1) created under a Task ticket (Task 1). Defects are being linked to this sub-task (Subtask 1) (with "relates to" value). Below the "Issue Links"...
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We have a large inventory of microphones, all under an object type of Microphones. We now need to separate our microphone inventory into two sub-categories, "USB Microphones" and "Recording Mic...
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Our company currently uses Jira Software - Premium account, and we are hoping to implement Equipment Management. A few of the things I am wanting to track are depreciation of the equipment, ...
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how to access JIRA Software Projects in JIRA service management Automation Rule Creation
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In our Change Mgmt workflow we need a minimum of 5 people to approve a change. The CAB is generally 7 or so people. If, say 3 or 4 of the CAB have "Approved" it, how would I go about setting up an au...
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I inadvertently created a bunch of initial status options when importing a CSV file into Jira service management (newbie mistake). Where do I locate the setting to remove all initial status’ that wer...
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i need to take off some objects in host group. some servers are there and i need to put in other place of th schema, its posible?
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Hello, I am willing to move a bulk list of issues from one project to another, is that possible in scriptrunner?
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...angalore") { subCat.setHidden(true) } else { subCat.setHidden(false) } Please let me know how to hide an option from the field.
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I have multiple assets objects types that all have an attribute called "Assignment" of type "User". I have (2) custom fields: "Single User Picker" of type "Single User Picker" with ID customfield_1...
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I'm having a terrible time configuring what my team sees when they view an issue in JSM. I have a view/edit screen configured for an incident. I have that screen associated with the issue type...
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Hello there : Our customer says that can't recieve any email notification from requests updates, comments , etc Checking de notification logs , it's says that "The recipient's email address is on a...
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Hello all, I am trying to page different opsgenie groups based on a field we are using an object in our asset management. So the premise is, right now, ticket comes in and gets worked like normal. ...
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Hello, I'm trying to create a view on Confluence using the Assets macro that queries into Jira Assets using AQL and presents a view of several different ObjectTypeIds. A very basic example w...
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Dear Community, I try to update an Asset Object via Automation (provided by Scriptrunner). In customfield_19103 is the asset object referenced and in customfield_16512 is the d...
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Buen día a todos, Tengo esta necesidad y quisiera saber si es posible configurarla. Dentro de un proyecto en Jira Service Management tengo un correo predefinido al cual los clientes pueden enviar s...
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Hi, Our customers are downloading the Jira Cloud app so that they can create issues for us. But the problem is that they get a screen for making a Jira site... The customers has Portal permission t...
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Our agents are noticing that when using the Mobile app, its not possible to tag a Customer who they were able to add to Request Participants. The problem is not occurring when using the desktop brows...
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Hi, I have created an Automation to Create Sub-Tasks, when status of a Parent Issue changes to In-Progress. Though Sub-Task is getting created successfully, no error, however value for 2 fields are...
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Hi We recently discovered the new feature, the log of failed request notifications. Often the error is "Recipient’s email address is on a suppression list." The provided explanation of this is t...
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Atlassian Community Events
| User | Count |
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| 30 | |
| 10 | |
| 8 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |