Get a list of all "customers" in a particular JSM project

[Colleen Gotling]

I have 2 Jira Service Management projects.  I need to be able to provide a list of all the customers and agents in EACH project.  I am able to sign into each project and go to "People" to see this information but I have many pages of people and I don't see a way to export that information.  If I got to users under administration, I can get a list of all the people that have access to JSM but I can't see which project they have access to.  I need to be able to see exactly who has access to each project without having to just view online.  I can't even imagine, there isn't an out of the box way to do this.  I hope someone can help me.

[Nexuvico]

Hi Colleen,

You're right — this should be an out of the box feature, but unfortunately it's still not available natively.

We built a Forge app to solve exactly this: User Account Manager lets you select any JSM project and instantly see all customers
and agents with access to it.

How it works:
- Select your JSM project from the project selector
- Enable "Show customers and organizations only" to filter
specifically for customers
- Organizations are displayed with their member count, expandable
to see all members
- Export the full list as CSV, JSON or TXT with one click

No manual page-by-page viewing, no REST API scripts needed.

Free trial available:
https://marketplace.atlassian.com/apps/1286949292/user-account-manager-bulk-user-actions-customer-export