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Jira Service Management
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I am trying to add a custom field called "KBSF Topic" to an automation. This is a short text field. I have tried issue.customfield_KBSF Topic, issue.customfield_KBSFTopic, issue.KBSF Topic.value. Wha...
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Mi consulta es que tengo un flujo donde en un estado "En curso" se crean 2 incidencias automáticamente y se vinculan como "Review", y lo que me gustaria es que si la incidencia principal quiere pasar...
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Hi, I'm having this odd issue. We have about 15 service desk agents who all have the same access to the service desk because they are granted access as a single group. But one of the service desk a...
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Hello, I work for a small healthcare organization that recently transitioned from Data Center to Cloud. Even though it's only been a few months since we made the switch, we're already seeing a stead...
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Hi! We have a Serivce Desk Project, and we would like to clone an issue to another Business Project, when a user creates a ticket using the portal. We select the 'SuccessFactors' in the portal, an...
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Hi, Can we create the jira automation rules itself from rest API, I am able to create it via Web UI, but for better management I want create the automation rules using JIRA API. Do ...
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We're facing an issue while using the JIRA REST API to dynamically create required fields in the DOM. The problem arises because the types we get from the API sometimes don't match the actual input t...
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Una vez que he creado filtros rápidos, quisiera "ponerlo en privado" para diferentes miembros/usuarios que trabajan en mi proyecto, es decir. si creo Test 1, Test 2 y Test 3 como filtros rápidos, Sol...
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Hello Team, One of my colleagues is unable to log clock work in Jira. Gets the following error: Clock error (ID: lw65yf96). I have attached the screenshot of the error as well. The task is assigne...
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Hi there! We would like to set up the Jira Portal, and allow users to use very strong passwords only. Where can we do that? Thanks, Máté
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Hello everyone. I was wondering if it is possible to somehow trigger an automation rule every time an SLA gets paused using some workaround because out of the box there is no such trigger. ...
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I have created the Rule for the daily stand up updates . It is allowed to trigger at scheduled time but it triggers multiple times, so i have to disable the rule . Please help me on...
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I have a business project company managed and i want to edit the name of the columns of the project.
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Hi Colleagues. Please help me with this case. I have automation, which opens sub-task. In the main ticket I have Element Connect field, which I want to copy in the sub-task via Additional field...
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Hi there I am using the JIRA Service Management Cloud and it happened this morning that when you are in the form area especially the text area in Description and Edit Work Log for some reason lose f...
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I am only able to type one character in any of the text fields (eg. the description field). I have to click the mouse left click after each character to bring the cursor back to the field and then ag...
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Good afternoon, I have integrated the support widget in several different portals, I would need to know how to configure the widget to be able to know from which site the supports that users write a...
375 views 1 0 Deleted user May 13, 2024 -
Hello, We use JSM to work escalation related tickets. When a person submits a ticket, we have a field set as "mandatory", and the submitter only has two options to choose from. The way ours is...
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Good afternoon, I have integrated the widget for ticket creation and I would need to connect it with SAML, so that the User field appears complete with the user who is logged in on the platform wher...
224 views 1 0 Deleted user May 13, 2024 -
Dear Community, I have created a custom screen for change requestion to capture the reason for rejection. I have added this screen in workflow transition to Rejected. But I am not getting a screen ...
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Hello, Our customers soometimes need to Share their request with others, but the "Share" button is only able for agents. Is there a way to enable this button for all customers? Thanks ...
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I am looking for any addons or automation or API ways to complete these types of tracking. We are looking to track this data for every ticket within our JSM. Additionally, we only want MTTA/MTTR trac...
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Does Atlassian provide documentation for migrating Halp tickets to JSM? Is Atlassian sunsetting Halp? When will that be? Will users still be able to access the system or will it be completely ...
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Hi Team, getting 403 error while calling getUserAPI using API Token. It was worked till yesterday. URL : https://funvane-team-cd24ir8k.atlassian.net/rest/api/3/users Thanks, ajithkumar.M
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Hello: Does Jira have the ability to apply our company's records retention schedule to help desk tickets? Thank you,
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