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Community resources
Community resources
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Jira Service Management
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My company has a Data Center JSD set-up, and we work with two external agencies, Agency 1 and Agency 2, within the same Project. Tickets assigned to Agency 1 should be visible only to Agency 1 membe...
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There are some created Jira issues that can be appeared in Jira JQL filters but can't be viewed in the quick search, Also can't delete it from the system. The error while trying to perform any actio...
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Hi there, I'm looking for a solution to add a calendar, if it's possible an outlook calendar to Jira Daskboard or to ServiceDesk Project. The idea is, we use this ServiceDesk calendar to manag...
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Hi, i'm pretty sure there was an option to specify project specific notificationssettings for each project. The menu was there, if you clicked on your profile pic and then choose "notifications" &...
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I have created an automation to send the email notifications with list of pending approvals. I want to send this to L2 Approver(User will be defined by customer). How to write the JQL so that only p...
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Does anyone know how to activate Jira align on cloud?
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Currently, we are trying to find a Jira add-on or app that can be a substitute to Jira Automations (see image below). However, we can't find an app that can attach a form on issue transition. We hav...
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Hello, Since I can't have two workflows in a business project, I am going to recreate the board that I need to have multiple workflows as a software project. I have already seen that I can't cop...
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We use JSM for some that that require it to be validated internally. In doing so we need to know that dababase software and version JSM users. Also we need to know what version JSM cloud is on and wh...
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I would like to Automate the Due date per issue. {{issue.fields["Start date"].plusBusinessDays(Original estimate )}} I am facing 2 issues: Our business days are from Sunday to Thursday Or...
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Dear community Given that for a team I have "activated" the API as integration: Can I use in the JSM automation rules the "send web request" action to trigger the above mentioned API and cr...
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I have a Cutom field in JIRA Custom filed called "Client" and I have created another Custom Field in JSM Organization Called "ClientName". I need to update ClientName from Organization to Issue when ...
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Hello community I started 8 weeks ago the journey to prepare JSM cloud for a 400 ppl workforce engaged on customer support. Regarding two topics I got stuck. For one of them I want to ask for suppor...
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My jira card is getting invisible in aprint after status upading to done.
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I realize there are far better ways to do this, but I am trying to solve a unique problem. Where I work, we don't have an internal ticketing system. We only have a ticketing system for customer reque...
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Hello! I am looking to use Jira for Software Tracking. I have two Schemas: 1. Employee 2. Software Right now, I have the Objects linked so when software is assigned to the Employee Object, th...
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Hello everyone, So I currently am working with 2 projects that sometimes bounce tickets back and forth between each other. Within those tickets there is a custom text field that they u...
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Hi, We are a client-service organization. Our client has an employee, whose wife works on our internal team. The client wants to ensure that our team-member (the wife) does not work ti...
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...xcludeSubjectPrefix=true' anonymous Mail Queue Service [c.a.mail.queue.MailQueueImpl] Error occurred in sending e-mail: To='[NAME REDACTED]' Subject='[SUBJECT REDACTED] ' From='[EMAIL REDACTED] FromName='' C...
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The time zone on my local commits is my local time, but the zone for my commits from a bitbucket pull request is different. Is it the time zone of my company's repository server?
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Hi, I looking to respond to my customer communications received on WhatsApp through Jira ITSM with some auto response functionality. Are there any suggestions on how to respond to my cu...
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I am building my time to resolution SLA's. I have two fields in my request service form. One is priority and the other is due date. What I would like to do is when the requestor puts in the pri...
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As of today, I've noticed an error when trying to make a new issue from a DM'd request to me in Slack. Error I see is : "Looks like someone tried to create an issue, but no request ...
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Hello, how do i access a custom field by creating scripts with the Scriptrunner Connect extension?
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Good morning all! I know that the interface is not that new. But everyone has noticed that The jira service management customers are not longer a section in the menu, now it is all included ...
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Atlassian Community Events
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| 17 | |
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| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |