Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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I inadvertently created a bunch of initial status options when importing a CSV file into Jira service management (newbie mistake). Where do I locate the setting to remove all initial status’ that wer...
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i need to take off some objects in host group. some servers are there and i need to put in other place of th schema, its posible?
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Hello, I am willing to move a bulk list of issues from one project to another, is that possible in scriptrunner?
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...angalore") { subCat.setHidden(true) } else { subCat.setHidden(false) } Please let me know how to hide an option from the field.
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I have multiple assets objects types that all have an attribute called "Assignment" of type "User". I have (2) custom fields: "Single User Picker" of type "Single User Picker" with ID customfield_1...
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I'm having a terrible time configuring what my team sees when they view an issue in JSM. I have a view/edit screen configured for an incident. I have that screen associated with the issue type...
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Hello there : Our customer says that can't recieve any email notification from requests updates, comments , etc Checking de notification logs , it's says that "The recipient's email address is on a...
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Hello all, I am trying to page different opsgenie groups based on a field we are using an object in our asset management. So the premise is, right now, ticket comes in and gets worked like normal. ...
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Hello, I'm trying to create a view on Confluence using the Assets macro that queries into Jira Assets using AQL and presents a view of several different ObjectTypeIds. A very basic example w...
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Dear Community, I try to update an Asset Object via Automation (provided by Scriptrunner). In customfield_19103 is the asset object referenced and in customfield_16512 is the d...
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Buen día a todos, Tengo esta necesidad y quisiera saber si es posible configurarla. Dentro de un proyecto en Jira Service Management tengo un correo predefinido al cual los clientes pueden enviar s...
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Hi, Our customers are downloading the Jira Cloud app so that they can create issues for us. But the problem is that they get a screen for making a Jira site... The customers has Portal permission t...
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Our agents are noticing that when using the Mobile app, its not possible to tag a Customer who they were able to add to Request Participants. The problem is not occurring when using the desktop brows...
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Hi, I have created an Automation to Create Sub-Tasks, when status of a Parent Issue changes to In-Progress. Though Sub-Task is getting created successfully, no error, however value for 2 fields are...
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Hi We recently discovered the new feature, the log of failed request notifications. Often the error is "Recipient’s email address is on a suppression list." The provided explanation of this is t...
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Hi fellow Atlassians, has anyone been able to create a dashboard or reporting to track how many times Canned Responses were used on ticket requests?
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Hi All, In a team - managed project I have created a new Request type, IT already had a workflow added to it by default which I did not want to use. I went to workflows and created a ...
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We are currently facing an operational challenge within our JIRA Service Management (JSM) environment that requires your expertise and guidance. Our team has successfully implemented a solution to c...
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Hello, This is more of a process flow discussion topic as well as how the configuration would actually work. Example: A user submits an ITSM ticket to make a change to a system whose develop...
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Hello everyone I wonder how to delete these unsued status from the client portal. When a user tries to filter, he is seeing unused status in the project workflow. As you can see in the...
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When I migrate issues from Jira Software to Jira Service Management , the messages with words - Internal note and thay not shows in portal. I make migration with Elements Copy And Sy...
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Hello Community, I have the time spent field added to my field list but it doesn't show up on the issues. I tried all different options of adding it, removing and re-adding it but unable to still fi...
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I have issue with automation rules on insight jira in CMDB ,after upgrade automation not working , I getting error : /rest/insight/1.0/automation/rule/34/events/run; user: case.bot1 ERROR case.bot 59...
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We have a JIRA project "PDCOLLNEO" and default assignee of each ticket is Amit.Mehta We need if any issue Type of (Bug and Other Request) and reporter is sysadmin then all such tickets must be by def...
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const fetch = require('node-fetch'); const FormData = require('form-data'); const fs = require('fs'); const fi...
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Atlassian Community Events
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| 18 | |
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| October 29, 2025 8:42 AM PDT | ||
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |